Mohamed Awny Email & Phone Number | Senior Collector Agency Abu Dhabi Islamic Bank 12-2020 – present Cairo, Egypt •External collections agencies productivity tracking. •Monitoring and tracking daily MIS (Aging Analysis, Tracking report, Resolutions, etc…). •Ensure receiving ECA DCR •Full DCR Analysis, to ensure effectiveness, and identifying weakness points in the agency performance through Pre WO delinquency customers. •Call back monitoring •Ensure having updated PTP tracker for all open promises and ensure having a proper follow up for broken promises. •Ensure updating settlements and waiving log, and all related approvals •Ensure handling all complaints properly within TAT to avoid any escalations. •Ensure handling all CBE complaints and drafting letters before deadline.. •Handling external collections agencies monthly payment using Payment Process •Review and confirm the final WAS –IS. •Check and validate the weekly attitude complaints tracker, to stand on the root cause, and to define the required trainings to our external collections agencies. •Updating monthly MIS requirement Agency collection officer Attijariwafa bank (Previously Barclays Bank). 2018 – 2020 Cairo, Egypt Cards collection officer Attijariwafa bank (Previously Barclays Bank). 08-2010 – 07-2018 Cairo, Egypt •Main Duties & Responsibilities: Follow up with customer For all outstanding payments •Making collection efforts on all buckets accounts •Basic Knowledge of the banks customer service standards •Good knowledge of credit policy •Experience in ( Flex cube- Dept manager –prime 3-vision plus-Boc- Power card- Amplitude - CRM ) •Do another tasks beside my main job •Flexibility use different approaches and diversifying professional knowledge •High dependability and reliability •High personal integrity, persistence and ability to produce under pressure with genuine results •Monitoring and tracking daily MIS (Aging Analysis, Tracking report, Resolutions, etc…). •Ensure handling all complaints properly within TAT to avoid any escalations Accountant International Center for Real Estate Development 12-2009

Mohamed Awny

Senior Collector Agency Abu Dhabi Islamic Bank 12-2020 – present Cairo, Egypt •External collections...
Egypt, Egypt, United States

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Mohamed Awny’s Email mohamed.awny@adib.eg

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Mohamed Awny’s Location Egypt, Egypt, United States

Mohamed Awny’s Current Industry Abu Dhabi Islamic Bank

Mohamed Awny’s Prior Industry Attijariwafa Bank

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Work Experience

Abu Dhabi Islamic Bank

Senior Collector Agency

2020-12-01 00:00:00 - Present

Attijariwafa Bank

Agency Collection

2019-09-01 00:00:00 - 2020-11-01 00:00:00

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FAQ About Mohamed Awny

Mohamed Awny is located at
Egypt, Egypt, United States

Mohamed Awny is a Senior Collector Agency Abu Dhabi Islamic Bank 12-2020 – present Cairo, Egypt •External collections agencies productivity tracking. •Monitoring and tracking daily MIS (Aging Analysis, Tracking report, Resolutions, etc…). •Ensure receiving ECA DCR •Full DCR Analysis, to ensure effectiveness, and identifying weakness points in the agency performance through Pre WO delinquency customers. •Call back monitoring •Ensure having updated PTP tracker for all open promises and ensure having a proper follow up for broken promises. •Ensure updating settlements and waiving log, and all related approvals •Ensure handling all complaints properly within TAT to avoid any escalations. •Ensure handling all CBE complaints and drafting letters before deadline.. •Handling external collections agencies monthly payment using Payment Process •Review and confirm the final WAS –IS. •Check and validate the weekly attitude complaints tracker, to stand on the root cause, and to define the required trainings to our external collections agencies. •Updating monthly MIS requirement Agency collection officer Attijariwafa bank (Previously Barclays Bank). 2018 – 2020 Cairo, Egypt Cards collection officer Attijariwafa bank (Previously Barclays Bank). 08-2010 – 07-2018 Cairo, Egypt •Main Duties & Responsibilities: Follow up with customer For all outstanding payments •Making collection efforts on all buckets accounts •Basic Knowledge of the banks customer service standards •Good knowledge of credit policy •Experience in ( Flex cube- Dept manager –prime 3-vision plus-Boc- Power card- Amplitude - CRM ) •Do another tasks beside my main job •Flexibility use different approaches and diversifying professional knowledge •High dependability and reliability •High personal integrity, persistence and ability to produce under pressure with genuine results •Monitoring and tracking daily MIS (Aging Analysis, Tracking report, Resolutions, etc…). •Ensure handling all complaints properly within TAT to avoid any escalations Accountant International Center for Real Estate Development 12-2009 – 07-2010 Cairo, Egypt