Lori Brooks Email & Phone Number | HOSPITALITY MANAGEMENT  GUEST RELATIONS  FINANCIAL ANALYSIS Event Management  Process Improvements  Operations Management A results-driven, pioneering, and customer-focused Hospitality Manager highly regarded for increasing customer service and hotel ratings through implementing innovative operations, sales, finance, and training strategies. Continuously increase client satisfaction while capitalizing on growth opportunities, increasing staff productivity, and upholding fiscal integrity. Effective communicator and trainer with the ability to improve employee morale and create highly productive and enjoyable working environments. Promoted to positions of increasing authority and responsibility for consistently turning under-producing properties into top-tier havens of hospitality.  Awarded the Highest Star Voice in the company after earning 90+ in Employee Engagement, Enable, and Agile, the highest score in the company and well above the Starwood Brand average.  Produced total revenue growth of 722K in a depressed market by implementing improvements and best practices across departments.  Offered Next Gen service culture training, leading to the Best in Class Award for three consecutive years (2014-16), as well as awards for Housekeeping, Kitchen, and Front Desk.  Implemented operational practices that increased occupancy by 25%, ADR by 9%, room revenue by 35%, catering revenue by 59%, and NOI by 85%.  Consistently ranked in the Top 10 for service scores and received the IHG Most Improved Meeting Satisfaction Award in 2006.

Lori Brooks

HOSPITALITY MANAGEMENT  GUEST RELATIONS  FINANCIAL ANALYSIS Event Management  Process Improvement...
Atlanta, Georgia, United States

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Lori Brooks’s Email lori.brooks@sheratonhartfordsouth.com

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Lori Brooks’s Location Atlanta, Georgia, United States

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Work Experience

Olshan Properties

General Manager

2017-02-01 00:00:00 - 2020-11-01 00:00:00

Sheraton Hartford South

Hotel General Manager-Wischermann

2012-08-01 00:00:00 - 2017-02-01 00:00:00

Atlanta Perimeter Hotel And Suites

Hotel General Manager-Wischermann

2012-03-01 00:00:00 - 2012-08-01 00:00:00

Drawbridge Hotel

Hotel General Manager

2010-12-01 00:00:00 - 2011-11-01 00:00:00

Highmark Resort

Task Force General Manager

2010-02-01 00:00:00 - 2010-11-01 00:00:00

Hilton Atlanta Northeast

Hotel General Manager

2007-02-01 00:00:00 - 2009-10-01 00:00:00

Crowne Plaza

Hotel General Manager

2003-09-01 00:00:00 - 2007-01-01 00:00:00

Sheraton North Houston At George Bush Intercontinental Airport

Assistant General Manager

2003-02-01 00:00:00 - 2003-09-01 00:00:00

Radisson Northlake

Hotel General Manager

1999-09-01 00:00:00 - 2003-01-01 00:00:00

Sheraton World Resort Starwood

Operations Manager

1994-03-01 00:00:00 - 1999-08-01 00:00:00

Interstate Hotels And Resorts

Operations Manager

1979-01-01 00:00:00 - 1994-02-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Lori Brooks

Lori Brooks is located at
Atlanta, Georgia, United States

Lori Brooks is a HOSPITALITY MANAGEMENT  GUEST RELATIONS  FINANCIAL ANALYSIS Event Management  Process Improvements  Operations Management A results-driven, pioneering, and customer-focused Hospitality Manager highly regarded for increasing customer service and hotel ratings through implementing innovative operations, sales, finance, and training strategies. Continuously increase client satisfaction while capitalizing on growth opportunities, increasing staff productivity, and upholding fiscal integrity. Effective communicator and trainer with the ability to improve employee morale and create highly productive and enjoyable working environments. Promoted to positions of increasing authority and responsibility for consistently turning under-producing properties into top-tier havens of hospitality.  Awarded the Highest Star Voice in the company after earning 90+ in Employee Engagement, Enable, and Agile, the highest score in the company and well above the Starwood Brand average.  Produced total revenue growth of 722K in a depressed market by implementing improvements and best practices across departments.  Offered Next Gen service culture training, leading to the Best in Class Award for three consecutive years (2014-16), as well as awards for Housekeeping, Kitchen, and Front Desk.  Implemented operational practices that increased occupancy by 25%, ADR by 9%, room revenue by 35%, catering revenue by 59%, and NOI by 85%.  Consistently ranked in the Top 10 for service scores and received the IHG Most Improved Meeting Satisfaction Award in 2006.

Lori Brooks currently works in the

No Languages Available

Lori Brooks has prior
experience in the following industries:
Olshan Properties | Sheraton Hartford South | Atlanta Perimeter Hotel And Suites | Drawbridge Hotel | Highmark Resort | Hilton Atlanta Northeast | Crowne Plaza | Sheraton North Houston At George Bush Intercontinental Airport | Radisson Northlake | Sheraton World Resort Starwood | Interstate Hotels And Resorts

Lori Brooks has the following professional experience:
Olshan Properties | Sheraton Hartford South | Atlanta Perimeter Hotel And Suites | Drawbridge Hotel | Highmark Resort | Hilton Atlanta Northeast | Crowne Plaza | Sheraton North Houston At George Bush Intercontinental Airport | Radisson Northlake | Sheraton World Resort Starwood | Interstate Hotels And Resorts