Yulia Savina Email & Phone Number | ▪ Supervising and coordinating team ▪ · Continuously monitor the traffic & taking actions on spot if needed to ensure that service levels are met ▪ · Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis. ▪ · Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success. ▪ · Ensure the proper and effective implementation of new and existing customer service structures & procedures ▪ · Understand & analyze traffic reports, proactively make suggestions for improvement ▪ · Monitor team attendance, document infractions and implement corrective action ▪ · Participate in recruitment activities (screening, interviewing) ▪ · Act as a backup of Operations Manager if needed

Yulia Savina

▪ Supervising and coordinating team ▪ · Continuously monitor the traffic & taking actions on spot i...
Hungary

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Yulia Savina’s Email yulia.savina@sykes.com

Yulia Savina’s Phone Numbers

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Yulia Savina’s Location Hungary

Yulia Savina’s Current Industry Genpact

Yulia Savina’s Prior Industry Lexmark | Avendata Technologies | Agoda | Sykes Enterprises | Sykes

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Yulia Savina is a ▪ Supervising and coordinating team ▪ · Continuously monitor the traffic & taking actions on spot if needed to ensure that service levels are met ▪ · Provide constructive feedback - Coach, mentor, motivate and evaluate the performance of the team on a regular basis. ▪ · Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success. ▪ · Ensure the proper and effective implementation of new and existing customer service structures & procedures ▪ · Understand & analyze traffic reports, proactively make suggestions for improvement ▪ · Monitor team attendance, document infractions and implement corrective action ▪ · Participate in recruitment activities (screening, interviewing) ▪ · Act as a backup of Operations Manager if needed