Yobany Amaya Email & Phone Number | Driven advocate of technical support operations and account management practices with an outstanding reputation for meeting customer deliverables that improve client retention and company profitability. Highly motivated and trusted advisor in the enterprise software industry with extensive experience in providing customer success delivery strategies for global companies. Proven ability to collaborate with high performance teams and offer resolutions within tight scheduling and budgetary constraints. Possesses excellent communication skills that effectively engages business and technical audiences. Manages service levels while ensuring quality execution of customer experience, operational process and special project initiatives

Yobany Amaya

Driven advocate of technical support operations and account management practices with an outstanding...
United States

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Yobany Amaya’s Location United States

Yobany Amaya’s Current Industry Servicenow

Yobany Amaya’s Prior Industry Automation Anywhere | Ca Technologies

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Sr Support Account Manager

2020-09-01 00:00:00 - Present

Sr. Technical Account Manager

2018-11-01 00:00:00 - 2020-04-01 00:00:00

Support Delivery Manager

2000-04-01 00:00:00 - 2018-11-01 00:00:00

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Yobany Amaya is a Driven advocate of technical support operations and account management practices with an outstanding reputation for meeting customer deliverables that improve client retention and company profitability. Highly motivated and trusted advisor in the enterprise software industry with extensive experience in providing customer success delivery strategies for global companies. Proven ability to collaborate with high performance teams and offer resolutions within tight scheduling and budgetary constraints. Possesses excellent communication skills that effectively engages business and technical audiences. Manages service levels while ensuring quality execution of customer experience, operational process and special project initiatives