Yen San Li Email & Phone Number | A highly knowledgeable and focussed Service Management professional with Service Desk experience in retail, NHS and mail industries ranging from retail and customer service support, project planning and implementation to management.” With excellent interpersonal skills I have the ability to communicate with people at all levels. My knowledge and experience could help your company achieve its goals, whilst maintaining targets. I am used to working in demanding situations in a high pressured and target driven environment. Performance driven with a dedication to excellent customer service, a keen analytical mind with attention to detail, a proven track record of exceeding delivery and performance expectations. A highly motivated individual with a can do approach with the ability and experience of completing time critical tasks in line with company policies, whilst maintaining the highest levels of customer service and managing teams along the way. Key Skills and Achievements: BA (Hons) Human Resource Management with Business Administration HND Business Management ITIL v3 Conceived, oversaw and implemented migration of new Helpdesk after Company split (including drafting up and implementation of new processes, interviewing new staff and training to ensure a higher more efficient way of working). Good understanding of engaging with both internal and external customers. Capability to work and interact with customers and staff at all levels. High Awareness of group dynamics and what impact this has on performance. Incident, Change and Problem Management experience Management Experience Fully conversant in Microsoft Office Packages (2003, 2007, 2010, 2013), Windows XP, Vista, 7 and Windows 8.1, Windows Server 2008 and 2012, bespoke software packages and others including Active Directory, Citrix, AS400, EPOS, IBM iSeries, SQL Blackberry Management

Yen San Li

A highly knowledgeable and focussed Service Management professional with Service Desk experience in...
West Midlands, England, United Kingdom

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Yen San Li’s Email yen.li@hmv.co.uk

Yen San Li’s Phone Numbers

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Yen San Li’s Location West Midlands, England, United Kingdom

Yen San Li’s Current Industry Deutsche Bank

Yen San Li’s Prior Industry Uk Mail | South Staffordshire Health Informatics Services | Hmv | All Bar One | Metro Bar And Grill

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Work Experience

Deutsche Bank

Pmo Analyst

2020-01-01 00:00:00 - Present

Uk Mail

Service Design And Transition Manager

2016-07-01 00:00:00 - 2017-05-01 00:00:00

South Staffordshire Health Informatics Services

Service Desk Analyst

2013-06-01 00:00:00 - 2013-08-01 00:00:00

Hmv

It Service Desk Team Leader

2000-11-01 00:00:00 - 2013-02-01 00:00:00

All Bar One

Sous Chef

1999-07-01 00:00:00 - 2000-08-01 00:00:00

Metro Bar And Grill

Chef De Partie

1998-01-01 00:00:00 - 1999-03-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Yen San Li

Yen San Li is located at
West Midlands, England, United Kingdom

Yen San Li is a A highly knowledgeable and focussed Service Management professional with Service Desk experience in retail, NHS and mail industries ranging from retail and customer service support, project planning and implementation to management.” With excellent interpersonal skills I have the ability to communicate with people at all levels. My knowledge and experience could help your company achieve its goals, whilst maintaining targets. I am used to working in demanding situations in a high pressured and target driven environment. Performance driven with a dedication to excellent customer service, a keen analytical mind with attention to detail, a proven track record of exceeding delivery and performance expectations. A highly motivated individual with a can do approach with the ability and experience of completing time critical tasks in line with company policies, whilst maintaining the highest levels of customer service and managing teams along the way. Key Skills and Achievements: BA (Hons) Human Resource Management with Business Administration HND Business Management ITIL v3 Conceived, oversaw and implemented migration of new Helpdesk after Company split (including drafting up and implementation of new processes, interviewing new staff and training to ensure a higher more efficient way of working). Good understanding of engaging with both internal and external customers. Capability to work and interact with customers and staff at all levels. High Awareness of group dynamics and what impact this has on performance. Incident, Change and Problem Management experience Management Experience Fully conversant in Microsoft Office Packages (2003, 2007, 2010, 2013), Windows XP, Vista, 7 and Windows 8.1, Windows Server 2008 and 2012, bespoke software packages and others including Active Directory, Citrix, AS400, EPOS, IBM iSeries, SQL Blackberry Management

Yen San Li currently works in the Deutsche Bank |

No Languages Available

Yen San Li has prior
experience in the following industries:
Uk Mail | South Staffordshire Health Informatics Services | Hmv | All Bar One | Metro Bar And Grill

Yen San Li has the following professional experience:
Deutsche Bank | Uk Mail | South Staffordshire Health Informatics Services | Hmv | All Bar One | Metro Bar And Grill