Yazali Khan Email & Phone Number | PGDBM (Finance) with 14 years experience in Customer Service Industry Expertise in handing Sales and After Sales Services to ensure Customer Satisfaction Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs, Work Processes & managing Cost-effective operations. Proficient in managing business operations with focus on top line & bottom line performance and skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives. Core Competencies Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat/referral business Conducting the competitor analysis by keeping abreast of market trends and competitor’s moves to achieve market share metrics. Mapping client’s needs, identifying improvement areas and implementing measures to maximise customer satisfaction Managing service operations for rendering and achieving quality services; Ensure customer supoort by answering queries within prescribed TAT. Leading, training & monitoring the performace of team members to ensure efficiency in sales operations and meeting of individual & team targets

Yazali Khan

PGDBM (Finance) with 14 years experience in Customer Service Industry Expertise in handing Sales an...
Mumbai, Mumbai, India

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Yazali Khan’s Location Mumbai, Mumbai, India

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Yazali Khan’s Prior Industry Hdfc Bank | Hsbc Retail Banking And Wealth Management | Reliance Infostreams

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Assistant Manage - Customer Service

Present

Deputy Manager – Retail Operations

2006-11-01 00:00:00 - 2014-10-01 00:00:00

Staff Officer - Personal Banking

2005-06-01 00:00:00 - 2006-11-01 00:00:00

Customer Care Executive

2003-08-01 00:00:00 - 2005-03-01 00:00:00

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Yazali Khan is a PGDBM (Finance) with 14 years experience in Customer Service Industry Expertise in handing Sales and After Sales Services to ensure Customer Satisfaction Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs, Work Processes & managing Cost-effective operations. Proficient in managing business operations with focus on top line & bottom line performance and skills in determining company’s mission & strategic direction as conveyed through policies & corporate objectives. Core Competencies Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat/referral business Conducting the competitor analysis by keeping abreast of market trends and competitor’s moves to achieve market share metrics. Mapping client’s needs, identifying improvement areas and implementing measures to maximise customer satisfaction Managing service operations for rendering and achieving quality services; Ensure customer supoort by answering queries within prescribed TAT. Leading, training & monitoring the performace of team members to ensure efficiency in sales operations and meeting of individual & team targets