Yashicka Edwards Email & Phone Number | With over 10 years of experience in customer service, security, and banking, I am a Customer Success Associate-Fulfillment at Figure, a fintech company that leverages blockchain technology to provide innovative financial solutions. I hold a Customer Service Specialist Certificate from Goodwill Industries and an Unarmed Guard License from NCPPSB. In my current role, I provide product knowledge, technical assistance, and educational support to both potential and existing customers through various communication channels. I possess excellent communication skills, problem-solving abilities, and attention to detail that greatly contribute to securing business initiatives, engaging customers, and ensuring their success. I am proficient in Salesforce, Confluence, Jira, and ticketing systems, and I have basic troubleshooting knowledge for IOS and Windows. Previously, I was a Tactical Team Support Specialist at Dexian, a leading company that provides customer service solutions to various clients and industries. There, I reviewed agent phone notes daily, performed quality control and approval of check reissue requests, and handled specific client and audit requests. I also provided feedback and coaching to supervisors and agents to improve their performance and customer satisfaction. I am passionate about delivering excellent service and ensuring accuracy and efficiency in my work.

Yashicka Edwards

With over 10 years of experience in customer service, security, and banking, I am a Customer Success...
Charlotte, North Carolina, United States

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Yashicka Edwards’s Email yedwards@figure.com

Yashicka Edwards’s Phone Numbers

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Yashicka Edwards’s Location Charlotte, North Carolina, United States

Yashicka Edwards’s Current Industry Gobrandsinc

Yashicka Edwards’s Prior Industry Dexian Guild Education Brooksource Wells Fargo Giant Communications Securitas Alliedbarton Sos Security North State Security Jetstream Ground Services Quadgraphics Madrona Specialty Foods K Mart Stores Moes Southwest Grill Adidas My Own Business Figure | | | | | | Security Services Usa | Security Services | | | | | | | | |

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Work Experience

Gobrandsinc

Independent Contractor

2020-08-01 00:00:00 - Present

Figure

Fulfillment Specialist

2023-12-01 00:00:00 - 2024-04-01 00:00:00

Dexian

Tactical Team Support Specialist (Onsite)

2023-12-01 00:00:00 - 2023-12-01 00:00:00

Guild Education

Member Support Specialist I (Remote)

2023-04-01 00:00:00 - 2023-10-01 00:00:00

Brooksource

Jr. Helpdesk Analyst I (Hybrid)

2023-02-01 00:00:00 - 2023-03-01 00:00:00

Wells Fargo

Associate Customer Success Specialist Remote

2022-02-01 00:00:00 - 2022-12-01 00:00:00

Giant Communications

Assistant Manager

2021-06-01 00:00:00 - 2021-10-01 00:00:00

Securitas Security Services Usa

Responder Supervisor/Mobile Patrol

2019-04-01 00:00:00 - 2020-07-01 00:00:00

Alliedbarton Security Services

Security Supervisor

2016-08-01 00:00:00 - 2019-04-01 00:00:00

Sos Security

Security Supervisor

2018-07-01 00:00:00 - 2018-10-01 00:00:00

North State Security

Security Officer

2017-06-01 00:00:00 - 2017-09-01 00:00:00

Jetstream Ground Services

Aircraft Cabin Cleaner

2015-03-01 00:00:00 - 2015-10-01 00:00:00

Quadgraphics

Press Mat Handler

2014-11-01 00:00:00 - 2015-03-01 00:00:00

Madrona Specialty Foods

Packer

2014-04-01 00:00:00 - 2014-12-01 00:00:00

K Mart Stores

Sales Associate

2012-05-01 00:00:00 - 2014-04-01 00:00:00

Moes Southwest Grill

Line Member

2011-10-01 00:00:00 - 2012-05-01 00:00:00

Adidas

Sorter

2011-10-01 00:00:00 - 2011-10-01 00:00:00

My Own Business

Part Time Baby Sitter

2002-04-01 00:00:00 - 2010-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Yashicka Edwards

Yashicka Edwards is located at
Charlotte, North Carolina, United States

Yashicka Edwards is a With over 10 years of experience in customer service, security, and banking, I am a Customer Success Associate-Fulfillment at Figure, a fintech company that leverages blockchain technology to provide innovative financial solutions. I hold a Customer Service Specialist Certificate from Goodwill Industries and an Unarmed Guard License from NCPPSB. In my current role, I provide product knowledge, technical assistance, and educational support to both potential and existing customers through various communication channels. I possess excellent communication skills, problem-solving abilities, and attention to detail that greatly contribute to securing business initiatives, engaging customers, and ensuring their success. I am proficient in Salesforce, Confluence, Jira, and ticketing systems, and I have basic troubleshooting knowledge for IOS and Windows. Previously, I was a Tactical Team Support Specialist at Dexian, a leading company that provides customer service solutions to various clients and industries. There, I reviewed agent phone notes daily, performed quality control and approval of check reissue requests, and handled specific client and audit requests. I also provided feedback and coaching to supervisors and agents to improve their performance and customer satisfaction. I am passionate about delivering excellent service and ensuring accuracy and efficiency in my work.

Yashicka Edwards currently works in the Gobrandsinc |

No Languages Available

Yashicka Edwards has prior
experience in the following industries:
Figure | Dexian | Guild Education | Brooksource | Wells Fargo | Giant Communications | Securitas Security Services Usa | Alliedbarton Security Services | Sos Security | North State Security | Jetstream Ground Services | Quadgraphics | Madrona Specialty Foods | K Mart Stores | Moes Southwest Grill | Adidas | My Own Business

Yashicka Edwards has the following professional experience:
Gobrandsinc | Figure | Dexian | Guild Education | Brooksource | Wells Fargo | Giant Communications | Securitas Security Services Usa | Alliedbarton Security Services | Sos Security | North State Security | Jetstream Ground Services | Quadgraphics | Madrona Specialty Foods | K Mart Stores | Moes Southwest Grill | Adidas | My Own Business

You can view Yashicka Edwards’s LinkedIn profile at LinkedIn URL

Yashicka Edwards’s work email
addresses are
yedwards@figure.com

Gobrandsinc |