Winfield Harris Email & Phone Number | As a Technical Product Support Specialist at a SaaS software company, my role revolves around providing escalated technical support to SMB, Mid-Market, and Enterprise B2B customers who are utilizing the company's software products. A significant portion of my day involves responding to customer inquiries via the Salesforce ticketing system, identifying application bugs, and resolving other technical issues using a plethora of supporting software applications such as Jira, Snowflake, Fullstory, and Datadog. I am experienced in investigating and analyzing customer-reported issues, in addition to working closely with Product Development, Customer Success, and Engineering teams to diagnose and troubleshoot problems which at times required the replication of issues in a testing environment, utilizing debugging tools, or escalating urgent, complex issues as needed. I have experience creating and maintaining knowledge base articles, user guides, and troubleshooting documentation using Notion, Confluence, and Salesforce. I am adept at collaborating with cross-functional teams, such as customer success, onboarding, sales, and product management to share customer feedback, identify trends or recurring issues, and provide insights for continuous product improvement.

Winfield Harris

As a Technical Product Support Specialist at a SaaS software company, my role revolves around provid...
490 Lindbergh Place NortheastApartment 514, Atlanta, United States

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Winfield Harris’s Email winfield.harris@podium.com

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Winfield Harris’s Location 490 Lindbergh Place NortheastApartment 514, Atlanta, United States

Winfield Harris’s Current Industry Gilbarco Veeder Root

Winfield Harris’s Prior Industry Podium | Coinbase | At And T | Sprint

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Work Experience

Gilbarco Veeder Root

Customer Response Specialist

2024-02-01 00:00:00 - Present

Podium

Senior Product Support Specialist

2022-09-01 00:00:00 - 2024-02-01 00:00:00

Coinbase

Cryptocurrency Product Support

2022-03-01 00:00:00 - 2022-07-01 00:00:00

At And T

Sales Account Specialist

2019-10-01 00:00:00 - 2022-04-01 00:00:00

Sprint

Retail Store Manager

2017-05-01 00:00:00 - 2018-12-01 00:00:00

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FAQ About Winfield Harris

Winfield Harris is located at
490 Lindbergh Place NortheastApartment 514, Atlanta, United States

Winfield Harris is a As a Technical Product Support Specialist at a SaaS software company, my role revolves around providing escalated technical support to SMB, Mid-Market, and Enterprise B2B customers who are utilizing the company's software products. A significant portion of my day involves responding to customer inquiries via the Salesforce ticketing system, identifying application bugs, and resolving other technical issues using a plethora of supporting software applications such as Jira, Snowflake, Fullstory, and Datadog. I am experienced in investigating and analyzing customer-reported issues, in addition to working closely with Product Development, Customer Success, and Engineering teams to diagnose and troubleshoot problems which at times required the replication of issues in a testing environment, utilizing debugging tools, or escalating urgent, complex issues as needed. I have experience creating and maintaining knowledge base articles, user guides, and troubleshooting documentation using Notion, Confluence, and Salesforce. I am adept at collaborating with cross-functional teams, such as customer success, onboarding, sales, and product management to share customer feedback, identify trends or recurring issues, and provide insights for continuous product improvement.