William Baker Email & Phone Number | Innovative Change Agent skilled in aligning operations, customer service client management, and Teammate engagement in high volume patient-centered Corporate strategy and operations. Knowledgeable of the North Carolina Behavioral Health System, including Court designed involuntary processes and fostering relationships with BH Facilities across the State. Leading a diverse, centrally located hybrid (virtual and on-site) placement Team to success in placing average of 900 patients per month while focusing on decompressing acute care EDs, reducing length of stay from an average of 18 hours to approximately 5.5 hours, all within call-center type environment handling 10,000+ telephone calls per month.

William Baker

Innovative Change Agent skilled in aligning operations, customer service client management, and Team...
Kings Mountain, North Carolina, United States

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William Baker’s Location Kings Mountain, North Carolina, United States

William Baker’s Current Industry Advocate Health

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Manager BH Patient Placement

2018-03-01 00:00:00 - Present

Team Lead Admissions Transfer Coordinator Behavioral Health

2011-12-01 00:00:00 - 2018-03-01 00:00:00

Communication Coordinator

2009-08-01 00:00:00 - 2011-12-01 00:00:00

Call Floor Manager

2006-01-01 00:00:00 - 2009-08-01 00:00:00

Account Manager

2004-12-01 00:00:00 - 2006-01-01 00:00:00

Human Resources Manager

2002-12-01 00:00:00 - 2004-12-01 00:00:00

Clinical Assistant

2000-04-01 00:00:00 - 2002-12-01 00:00:00

Senior Program Manager

1997-08-01 00:00:00 - 2000-04-01 00:00:00

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William Baker is a Innovative Change Agent skilled in aligning operations, customer service client management, and Teammate engagement in high volume patient-centered Corporate strategy and operations. Knowledgeable of the North Carolina Behavioral Health System, including Court designed involuntary processes and fostering relationships with BH Facilities across the State. Leading a diverse, centrally located hybrid (virtual and on-site) placement Team to success in placing average of 900 patients per month while focusing on decompressing acute care EDs, reducing length of stay from an average of 18 hours to approximately 5.5 hours, all within call-center type environment handling 10,000+ telephone calls per month.

William Baker has prior
experience in the following industries:
Atrium Health | Caromont Health | Telerx | Community Blood Center Of The Carolinas | Genesis House Community Resources | Mecklenburg Neurological Associates | Teletech

William Baker has the following professional experience:
Advocate Health | Atrium Health | Caromont Health | Telerx | Community Blood Center Of The Carolinas | Genesis House Community Resources | Mecklenburg Neurological Associates | Teletech