Wes Brownfield Email & Phone Number | • Automation aspects: • Manages and maintains SCCM deployment and configuration for all applicable technical services equipment. • Manages, maintains, and implements Active Directory policies for technical services devices and users. • Administering client and deployment compliance rates to ensure the overall health of the institutions systems. • Developing and implementing new methods of automating tasks in order to improve the processes used by the institution. • Proposes and implements (as approved) a systematic approach to updating and maintaining components as required for institution systems. • Continually develops, adapts, and implements methods to improve and standardize compliance levels for institution systems. • User Services aspects: • Maintain accurate inventory and stock of User Services equipment. • Manage support for events requiring technical assistance. • Specify, recommend, and support all duties for User Services. • Manage the implementation, support, discard and disposal of all related User Service equipment. • Trains, supervises, and schedules all reporting personnel, comprised of a pool of classified and student workers, and will aid team leads in their duties when appropriate. • Provide oversight and management support to all reporting personnel. • Maintain workflow and excellent customer service. • Assists others in the department with appropriate tasks and queries as needed and time allows. • Supports the institution culture through personal involvement in activities.• Maintains aspects of User Services. This includes the following: • Maintains, organizes, and oversees processes used primarily by Technical Services. • Manages a pool of staff and student workers. • Trains, supervises, and schedules all reporting personnel and will aid other team leads in their duties when appropriate. • Monitors, utilizes, and analyze the service desk ticketing system to document, address, and resolve or defer support tickets in a timely, customer service oriented manner. • Maintains workflow and excellent, advanced customer support for their team. • Continually develops, adapts, and implements methods to improve and standardize compliance levels for institution systems. • Coordinating with appropriate parties (IT professionals, third party vendors, and/or end users) to ensure a secure and reliable system. • Identifies trends in reoccurring tickets to focus on resolving globally through automated remediation and detection to prevent manual, one-off fixes. • Create and maintain processes and documentation pertaining to the corresponding/appropriate position-related areas. • Provides and coordinates specialized support for the institution environment, which is comprised of over 2,000 endpoints. • Ensure the tracking of applications, approvals, and installations are actively occurring. • Provides updates, status, and completion information to the appropriate parties as specified. • Assists others in the department with appropriate tasks and queries as needed and time allows. • Provides an appropriate, detailed documentation trail for processes and implementation on issues and resolutions using the department accepted ticketing system. • After-hours support may be required at times. • Proposes and implements (as approved) a systematic approach to updating and maintaining components, as required for institution systems.Proposed and implemented (as approved) a systematic approach to develop a System Center Configuration Manager (SCCM) environment for the institution. • Administering client and deployment compliance rates to ensure the overall health of the institutions systems. • Developing and implementing new methods of automating tasks in order to improve the processes used by the institution. • Manages, maintains, and implements software and Operating System deployments for technical services devices and users. • Continually develops, adapts, and implements methods to improve and standardize compliance levels for institution systems. • Manages, maintains, and implements Active Directory policies for technical services devices and users. • Installation, configuration and management of Windows, Linux and Apple server operating environments. • Installation, configuration and management of virtual server environments. • Some network configuration of servers and related devices. • Works with vendors to resolve hardware and software problems. • Makes recommendations for overall system enhancements. • Good customer service skills. • Organizes and manages many simultaneous projects. • Supports on site disaster recovery.• Installs or assists service personnel with hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards (including wireless) and disk drives. • Installs, modifies, and makes repairs to computer hardware and software systems. • Provides excellent customer service to members of campus and community. • Assists with time sensitive special projects. • Coordinates installation and maintenance activities with the local user in advance. • Provides technical assistance to users. • Provides updates, status, and completion information to high-level technical support, manager and/or administration, and to users, via voicemail, email, or in-person communication. • Maintains an orderly work area and is readily accessible to others in the department. • Works in all buildings on campus (including dorms). • Provides and protects confidential information to verified customers. • Covers HelpDesk and Operator when needed.

Wes Brownfield

• Automation aspects: • Manages and maintains SCCM deployment and configuration for all applicable t...
Joplin, Joplin, United States

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Wes Brownfield’s Email brownfieldw@mssu.edu

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Wes Brownfield’s Location Joplin, Joplin, United States

Wes Brownfield’s Current Industry Missouri Southern State University

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Missouri Southern State University

Manager, User Services

2015-12-01 00:00:00 - Present

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Wes Brownfield is located at
Joplin, Joplin, United States

Wes Brownfield is a • Automation aspects: • Manages and maintains SCCM deployment and configuration for all applicable technical services equipment. • Manages, maintains, and implements Active Directory policies for technical services devices and users. • Administering client and deployment compliance rates to ensure the overall health of the institutions systems. • Developing and implementing new methods of automating tasks in order to improve the processes used by the institution. • Proposes and implements (as approved) a systematic approach to updating and maintaining components as required for institution systems. • Continually develops, adapts, and implements methods to improve and standardize compliance levels for institution systems. • User Services aspects: • Maintain accurate inventory and stock of User Services equipment. • Manage support for events requiring technical assistance. • Specify, recommend, and support all duties for User Services. • Manage the implementation, support, discard and disposal of all related User Service equipment. • Trains, supervises, and schedules all reporting personnel, comprised of a pool of classified and student workers, and will aid team leads in their duties when appropriate. • Provide oversight and management support to all reporting personnel. • Maintain workflow and excellent customer service. • Assists others in the department with appropriate tasks and queries as needed and time allows. • Supports the institution culture through personal involvement in activities.• Maintains aspects of User Services. This includes the following: • Maintains, organizes, and oversees processes used primarily by Technical Services. • Manages a pool of staff and student workers. • Trains, supervises, and schedules all reporting personnel and will aid other team leads in their duties when appropriate. • Monitors, utilizes, and analyze the service desk ticketing system to document, address, and resolve or defer support tickets in a timely, customer service oriented manner. • Maintains workflow and excellent, advanced customer support for their team. • Continually develops, adapts, and implements methods to improve and standardize compliance levels for institution systems. • Coordinating with appropriate parties (IT professionals, third party vendors, and/or end users) to ensure a secure and reliable system. • Identifies trends in reoccurring tickets to focus on resolving globally through automated remediation and detection to prevent manual, one-off fixes. • Create and maintain processes and documentation pertaining to the corresponding/appropriate position-related areas. • Provides and coordinates specialized support for the institution environment, which is comprised of over 2,000 endpoints. • Ensure the tracking of applications, approvals, and installations are actively occurring. • Provides updates, status, and completion information to the appropriate parties as specified. • Assists others in the department with appropriate tasks and queries as needed and time allows. • Provides an appropriate, detailed documentation trail for processes and implementation on issues and resolutions using the department accepted ticketing system. • After-hours support may be required at times. • Proposes and implements (as approved) a systematic approach to updating and maintaining components, as required for institution systems.Proposed and implemented (as approved) a systematic approach to develop a System Center Configuration Manager (SCCM) environment for the institution. • Administering client and deployment compliance rates to ensure the overall health of the institutions systems. • Developing and implementing new methods of automating tasks in order to improve the processes used by the institution. • Manages, maintains, and implements software and Operating System deployments for technical services devices and users. • Continually develops, adapts, and implements methods to improve and standardize compliance levels for institution systems. • Manages, maintains, and implements Active Directory policies for technical services devices and users. • Installation, configuration and management of Windows, Linux and Apple server operating environments. • Installation, configuration and management of virtual server environments. • Some network configuration of servers and related devices. • Works with vendors to resolve hardware and software problems. • Makes recommendations for overall system enhancements. • Good customer service skills. • Organizes and manages many simultaneous projects. • Supports on site disaster recovery.• Installs or assists service personnel with hardware and peripheral components such as monitors, keyboards, printers, scanners, network cards (including wireless) and disk drives. • Installs, modifies, and makes repairs to computer hardware and software systems. • Provides excellent customer service to members of campus and community. • Assists with time sensitive special projects. • Coordinates installation and maintenance activities with the local user in advance. • Provides technical assistance to users. • Provides updates, status, and completion information to high-level technical support, manager and/or administration, and to users, via voicemail, email, or in-person communication. • Maintains an orderly work area and is readily accessible to others in the department. • Works in all buildings on campus (including dorms). • Provides and protects confidential information to verified customers. • Covers HelpDesk and Operator when needed.