Wendi Castagnola Email & Phone Number | *Solve complex technical and accounting issues by performing thorough analysis of accounting inconsistencies, error messages, program non-responsiveness, third party application and network/hardware compatibility issues. *Develop and maintain key customer relationships using interpersonal skill and resolving conflict while guiding customer through support process, leading to a positive customer experience. *Publish customer facing technical articles illustrating the path to resolution for various accounting or technical issues within the software and/or operating system. *Partner with product development team to identify program related discrepancies and implement solutions on user end. Accounts Receivable Accounts Payable Partner with the sales reps regarding customer accounts Receptionist and Administrative duties as needed for fill in Created and updated procedures for Accounting department Collections: maintaining customer accounts in accounting base NetSuite application, keeping all 30 to 60 day Accounts Receivables under 4% and all 90+ accounts under 4% goal.Senior Executive Administrative Assistant & Payroll Processor for the Public Safety Department. Directed day-to-day office operations, providing fundamental support to the department director and team of Public Safety Officers and EMT staff. * Managed payroll for 60+ employees on a weekly basis * Maintained department logs to meet compliance regulations * Word Processing * Data entry * Order and maintain office supplies * Organized department monthly meetings and functions * Created and maintained all department personnel files * Kept track and up to date staff certifications required by Gaming and Tribal * Answered/transferred telephone calls * General office duties including but not limited to faxing, filing, scanning, email, copying Accomplishments: • Created, organized and set up an information center for manuals and schematics. Results: better access to needed information and less time searching for it. • Created and organized the department’s computerized filing system. Results: better access to needed information. • Completed FEMA certification.

Wendi Castagnola

*Solve complex technical and accounting issues by performing thorough analysis of accounting inconsi...
Santa Cruz, Santa Cruz, United States

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Wendi Castagnola’s Email wcastagnola@maxwellsystems.com

Wendi Castagnola’s Phone Numbers

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Wendi Castagnola’s Location Santa Cruz, Santa Cruz, United States

Wendi Castagnola’s Current Industry

Wendi Castagnola’s Prior Industry Maxwell Systems | Reliance Communications | Fantasy Springs Resort Casino

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Work Experience

Maxwell Systems

Software Support Representative

2010-12-01 00:00:00 - 2013-09-01 00:00:00

Reliance Communications

Accounts Receivable / Accounts Payable / Collections Specialist

2008-01-01 00:00:00 - 2010-01-01 00:00:00

Fantasy Springs Resort Casino

Senior Executive Administrative Assistant & Payroll Processor

2006-01-01 00:00:00 - 2008-01-01 00:00:00

Skills

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FAQ About Wendi Castagnola

Wendi Castagnola is located at
Santa Cruz, Santa Cruz, United States

Wendi Castagnola is a *Solve complex technical and accounting issues by performing thorough analysis of accounting inconsistencies, error messages, program non-responsiveness, third party application and network/hardware compatibility issues. *Develop and maintain key customer relationships using interpersonal skill and resolving conflict while guiding customer through support process, leading to a positive customer experience. *Publish customer facing technical articles illustrating the path to resolution for various accounting or technical issues within the software and/or operating system. *Partner with product development team to identify program related discrepancies and implement solutions on user end. Accounts Receivable Accounts Payable Partner with the sales reps regarding customer accounts Receptionist and Administrative duties as needed for fill in Created and updated procedures for Accounting department Collections: maintaining customer accounts in accounting base NetSuite application, keeping all 30 to 60 day Accounts Receivables under 4% and all 90+ accounts under 4% goal.Senior Executive Administrative Assistant & Payroll Processor for the Public Safety Department. Directed day-to-day office operations, providing fundamental support to the department director and team of Public Safety Officers and EMT staff. * Managed payroll for 60+ employees on a weekly basis * Maintained department logs to meet compliance regulations * Word Processing * Data entry * Order and maintain office supplies * Organized department monthly meetings and functions * Created and maintained all department personnel files * Kept track and up to date staff certifications required by Gaming and Tribal * Answered/transferred telephone calls * General office duties including but not limited to faxing, filing, scanning, email, copying Accomplishments: • Created, organized and set up an information center for manuals and schematics. Results: better access to needed information and less time searching for it. • Created and organized the department’s computerized filing system. Results: better access to needed information. • Completed FEMA certification.