Vivek Nair Email & Phone Number | Technical professional with international work history and excellence in IT Support & Customer service. I have the experience of working on projects for renowned banks and telecom/ digital&mass media organisations. In addition to that, I have worked on energy sector projects and logistics projects. Ability to convey complex, technical concepts into understandable language for non-technical people. Proven ability to perform well under pressure with excellent leadership, multi-tasking, customer service, can do attitude, and problem-solving skills. -Strong customer service skills with extensive experience in Applications Support using ITIL processes, BA methodologies and frameworks like Agile, Waterfall within Software Development Life Cycle (SDLC). -Expertly manage IT Service Management Softwares, Enterprise Applications and Web-based Applications Software support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. -Possess customer facing experience with onsite and offsite technical implementation & support, managing project plans, raising change requests, and handling of the incident, problem, and change & configuration management. -Possess a very good understanding of RDBMS, CRM, Service Provisioning, Workflow, Pricing & Billing, Payments, ITSM, Application servers, web services and integrating the systems. -Solid technical skills with an interest in both client and server side technologies. -Experienced in conducting GAP analysis, User Acceptance Test (UAT) by developing QA Test Plan, Test Conditions, and Test Cases. -Highly proficient in Microsoft Office programs like Excel, Word, PowerPoint, Share point, Visio, and Outlook. -Have experience of supporting a broad range of products servicing the Retail, SMB, ICT enterprise markets.

Vivek Nair

Technical professional with international work history and excellence in IT Support & Customer servi...
Sydney, Sydney, Australia

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Vivek Nair’s Email viveknsis@yahoo.co.in

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Vivek Nair’s Location Sydney, Sydney, Australia

Vivek Nair’s Current Industry Cisco

Vivek Nair’s Prior Industry Technologia Etisalat Software Solutions | Etisalat | Suntec Business Solutions | Suntec Info Systems

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Work Experience

Cisco

Team Lead

2024-06-01 00:00:00 - Present

Technologia Etisalat Software Solutions

Senior Application Administrator

2013-05-01 00:00:00 - 2016-06-01 00:00:00

Etisalat

Application Support Consultant

2010-08-01 00:00:00 - 2013-04-01 00:00:00

Suntec Business Solutions

Senior Implementation & Support Engineer

2006-04-01 00:00:00 - 2010-07-01 00:00:00

Suntec Info Systems

Software Engineer

2003-10-01 00:00:00 - 2006-03-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Vivek Nair

Vivek Nair is located at
Sydney, Sydney, Australia

Vivek Nair is a Technical professional with international work history and excellence in IT Support & Customer service. I have the experience of working on projects for renowned banks and telecom/ digital&mass media organisations. In addition to that, I have worked on energy sector projects and logistics projects. Ability to convey complex, technical concepts into understandable language for non-technical people. Proven ability to perform well under pressure with excellent leadership, multi-tasking, customer service, can do attitude, and problem-solving skills. -Strong customer service skills with extensive experience in Applications Support using ITIL processes, BA methodologies and frameworks like Agile, Waterfall within Software Development Life Cycle (SDLC). -Expertly manage IT Service Management Softwares, Enterprise Applications and Web-based Applications Software support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. -Possess customer facing experience with onsite and offsite technical implementation & support, managing project plans, raising change requests, and handling of the incident, problem, and change & configuration management. -Possess a very good understanding of RDBMS, CRM, Service Provisioning, Workflow, Pricing & Billing, Payments, ITSM, Application servers, web services and integrating the systems. -Solid technical skills with an interest in both client and server side technologies. -Experienced in conducting GAP analysis, User Acceptance Test (UAT) by developing QA Test Plan, Test Conditions, and Test Cases. -Highly proficient in Microsoft Office programs like Excel, Word, PowerPoint, Share point, Visio, and Outlook. -Have experience of supporting a broad range of products servicing the Retail, SMB, ICT enterprise markets.

Vivek Nair currently works in the Cisco |

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Vivek Nair has prior
experience in the following industries:
Technologia Etisalat Software Solutions | Etisalat | Suntec Business Solutions | Suntec Info Systems

Vivek Nair has the following professional experience:
Cisco | Technologia Etisalat Software Solutions | Etisalat | Suntec Business Solutions | Suntec Info Systems