Vivek Khandelwal Email & Phone Number | Taking care of E911, LTE & VoLTE Projects for US Clients.  Responsible & Manage service level agreement (SLA), customer/client satisfaction, productivity, people management & employee satisfaction.  Interact with Clients/Stakeholders to facilitate smooth communication to understand and analyse the business requirements and also to identify appropriate solutions to enhance overall customer satisfaction.  Daily/Weekly/Monthly/Quarterly business reviews with Clients, plan and Implement operational strategies to ensure enhanced productivity and customer experience.  Deftly involved in following up the associates performance and manage the discrepancy through existing performance enhancement plans on relevant situations.  Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational effectiveness.  Assuring that appropriate processes are followed and identifying weak areas to improve adherence and providing suggestions regarding improvement of processes.  Instrumental in setting SMART goals and ensuring process improved of client KPIs.  Managing a team of front line agents, supervisors and Project Coordinators.  Active Involvement in initial/lateral Hiring.  Significantly contribute in people development and ensure their career enhancement through regular interaction, performance reviews and SKEP (Skills Knowledge Enhancement Plans).  Facilitating Monthly Rewards and Recognition's programs focused on agents/support performance appreciation.Project handled – Indus Towers ltd., Tower Vision India Pvt. Ltd., Bharti Infratel Limited  Successfully coordinate between team of Engineers, Contractors & Client for timely execution as well as completion of project  Make coordination with other supporting departments including material supplying department to ensure project delivery as per schedule.  Handling business development for getting new business.  Handling commercial activities related bills and final documents for closing of project.  Handling activities related to 3G services.  Handling activities related to OME support for project rollout.  Handling overall project responsibility from material dispatch till site integration.Project handled in MP Responsibilities:  Supervised all civil and electrical activities for roll outs in cluster  Involved in checking bills of vendors  Cluster in-charge for acquisition of land for tower installation and project rollout.Responsibility: Acquired land & coordinated with local Govt. bodies (Municipal Corporation, Gram Panchayat, Tehsil Office). Project handled – Indus Towers ltd.  Successfully coordinate between team of Engineers, Contractors & Client for timely execution as well as completion of project  Make coordination with other supporting departments including material supplying department to ensure project delivery as per schedule.  Handling commercial activities related bills and final documents for closing of project.  Handling activities related to tower loading validation.  Handling activities related to tower strengthening.  Handling tower sharing request of client and providing feasibility for additional loading.Project handled - RCOM, Shyam teleink in Rajasthan Circle Responsibilities:  Successfully coordinate between team of Engineers, Contractors & Client for timely execution as well as completion of project  Make coordination with other supporting departments including material supplying department to ensure project delivery as per schedule.  Handling commercial activities related bills and final documents for closing of project.  Handling activities related to administration & H.R.

Vivek Khandelwal

Taking care of E911, LTE & VoLTE Projects for US Clients.  Responsible & Manage service level agree...
India

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Vivek Khandelwal’s Email khandelwal.v@rediffmail.com

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Vivek Khandelwal’s Location India

Vivek Khandelwal’s Current Industry GCB Services

Vivek Khandelwal’s Prior Industry Siva Ventures Limited- ECD Shiva Group | Ramboll IMIsoft | Spanco Telesystems | Idea Cellular Ltd | DigVijay Communication Pvt Ltd

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Work Experience

GCB Services

Assistant Project Manager

2015-02-01T00:00:00.000Z - Present

Siva Ventures Limited- ECD Shiva Group

Manager Project

2011-08-01T00:00:00.000Z - 2015-02-01T00:00:00.000Z

Ramboll IMIsoft

Assistant Manager

2010-02-01T00:00:00.000Z - 2011-08-01T00:00:00.000Z

Spanco Telesystems

Project Coordinator

2007-10-01T00:00:00.000Z - 2010-02-01T00:00:00.000Z

Idea Cellular Ltd

Cluster Lead

2005-12-01T00:00:00.000Z - 2007-10-01T00:00:00.000Z

DigVijay Communication Pvt Ltd

Acquisition Officer

2002-03-01T00:00:00.000Z - 2005-12-01T00:00:00.000Z

Skills

No Skills Available

Languages

No Languages Available

FAQ About Vivek Khandelwal

Vivek Khandelwal is located at
India

Vivek Khandelwal is a Taking care of E911, LTE & VoLTE Projects for US Clients.  Responsible & Manage service level agreement (SLA), customer/client satisfaction, productivity, people management & employee satisfaction.  Interact with Clients/Stakeholders to facilitate smooth communication to understand and analyse the business requirements and also to identify appropriate solutions to enhance overall customer satisfaction.  Daily/Weekly/Monthly/Quarterly business reviews with Clients, plan and Implement operational strategies to ensure enhanced productivity and customer experience.  Deftly involved in following up the associates performance and manage the discrepancy through existing performance enhancement plans on relevant situations.  Direct, lead and motivate teams; imparting continuous on-job training to accomplish greater operational effectiveness.  Assuring that appropriate processes are followed and identifying weak areas to improve adherence and providing suggestions regarding improvement of processes.  Instrumental in setting SMART goals and ensuring process improved of client KPIs.  Managing a team of front line agents, supervisors and Project Coordinators.  Active Involvement in initial/lateral Hiring.  Significantly contribute in people development and ensure their career enhancement through regular interaction, performance reviews and SKEP (Skills Knowledge Enhancement Plans).  Facilitating Monthly Rewards and Recognition's programs focused on agents/support performance appreciation.Project handled – Indus Towers ltd., Tower Vision India Pvt. Ltd., Bharti Infratel Limited  Successfully coordinate between team of Engineers, Contractors & Client for timely execution as well as completion of project  Make coordination with other supporting departments including material supplying department to ensure project delivery as per schedule.  Handling business development for getting new business.  Handling commercial activities related bills and final documents for closing of project.  Handling activities related to 3G services.  Handling activities related to OME support for project rollout.  Handling overall project responsibility from material dispatch till site integration.Project handled in MP Responsibilities:  Supervised all civil and electrical activities for roll outs in cluster  Involved in checking bills of vendors  Cluster in-charge for acquisition of land for tower installation and project rollout.Responsibility: Acquired land & coordinated with local Govt. bodies (Municipal Corporation, Gram Panchayat, Tehsil Office). Project handled – Indus Towers ltd.  Successfully coordinate between team of Engineers, Contractors & Client for timely execution as well as completion of project  Make coordination with other supporting departments including material supplying department to ensure project delivery as per schedule.  Handling commercial activities related bills and final documents for closing of project.  Handling activities related to tower loading validation.  Handling activities related to tower strengthening.  Handling tower sharing request of client and providing feasibility for additional loading.Project handled - RCOM, Shyam teleink in Rajasthan Circle Responsibilities:  Successfully coordinate between team of Engineers, Contractors & Client for timely execution as well as completion of project  Make coordination with other supporting departments including material supplying department to ensure project delivery as per schedule.  Handling commercial activities related bills and final documents for closing of project.  Handling activities related to administration & H.R.

Vivek Khandelwal currently works in the GCB Services |

No Languages Available

Vivek Khandelwal has prior
experience in the following industries:
Siva Ventures Limited- ECD Shiva Group | Ramboll IMIsoft | Spanco Telesystems | Idea Cellular Ltd | DigVijay Communication Pvt Ltd

Vivek Khandelwal has the following professional experience:
GCB Services | Siva Ventures Limited- ECD Shiva Group | Ramboll IMIsoft | Spanco Telesystems | Idea Cellular Ltd | DigVijay Communication Pvt Ltd