Virgil Grim Email & Phone Number | Results oriented call center professional with a long history of delivering exceptional performance in high growth and competitive environments. Possess expertise in analyzing and transforming customer service and sales operations to improve efficiency, customer experience, retention, and growth. Unique background allows for intelligent partnering across departments and levels of the organization to drive improvement. Recognized for successful business process re-structuring, capacity planning, performance measurement and quality, implementation of robust solutions, and building high performing teams. Functional prudence in strategy development and implementation, executing business plans, aligning business activities to the vision and strategy of the organization, and improving internal and external communications. I have been instrumental in business development, setting up processes globally, operations, risk management, finance and investment within the policy framework. I am known for my ability to improve customer satisfaction, control costs, streamline operations, and enhance processes to improve the top and bottom lines.

Virgil Grim

Results oriented call center professional with a long history of delivering exceptional performance...
Denver, Denver, United States

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Virgil Grim’s Location Denver, Denver, United States

Virgil Grim’s Current Industry Comcast Cable

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Director, Sourcing Management & Governance

2016-12-01T00:00:00.000Z - Present

Sr. Director, Member Support

2016-04-01T00:00:00.000Z - 2016-12-01T00:00:00.000Z

Director of Client Services

2015-06-01T00:00:00.000Z - 2016-04-01T00:00:00.000Z

Sr Director of Customer Operations

2012-11-01T00:00:00.000Z - 2014-10-01T00:00:00.000Z

Director of Client Services

2008-09-01T00:00:00.000Z - 2009-05-01T00:00:00.000Z

Call Center Manager

2007-09-01T00:00:00.000Z - 2008-08-01T00:00:00.000Z

Direct Sales Manager

2005-05-01T00:00:00.000Z - 2006-07-01T00:00:00.000Z

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Virgil Grim is a Results oriented call center professional with a long history of delivering exceptional performance in high growth and competitive environments. Possess expertise in analyzing and transforming customer service and sales operations to improve efficiency, customer experience, retention, and growth. Unique background allows for intelligent partnering across departments and levels of the organization to drive improvement. Recognized for successful business process re-structuring, capacity planning, performance measurement and quality, implementation of robust solutions, and building high performing teams. Functional prudence in strategy development and implementation, executing business plans, aligning business activities to the vision and strategy of the organization, and improving internal and external communications. I have been instrumental in business development, setting up processes globally, operations, risk management, finance and investment within the policy framework. I am known for my ability to improve customer satisfaction, control costs, streamline operations, and enhance processes to improve the top and bottom lines.