Vincent Vinod Kumar Email & Phone Number | PROFESSIONIAL SCRUM PRODUCT OWNER,AGILE & SCRUM MASTER CERTIFIED, SIAM PROFESSIONAL CERTIFIED, PRINCE 2 FOUNDATION & PRACTIONER & ITIL V3 INTERMEDIATE (SERVICE OPERATIONS, SERVICE TRANSITIONS & Release ,Control and Validation ) CERTIFIED Over 17 plus years of ITES & Customer Service experience. Skilled in driving the strategic planning and execution of business goals, developing best practices, leading projects, cross functional initiatives and leading geographically diverse teams. Expertise in implementing ITIL best practices for IT operations namely; Change Management, Incident Management, Configuration Management and Problem Management. Deft at defining, implementing & setting up the respective process (KPIs) for the smooth functioning of projects & operations. Proficient in effective People Management, Performance Management by keeping Key Talent Management at its core. Operative at planning and management of configuring and troubleshooting various Network and Operating Systems related issues. Actively led transitions and transformation of account projects from the capacity of Delivery Operations with no impact to customer as part of Service levels. Strong presentation skills in business reviews and management meetings. Good communication and interpersonal skills with proven abilities in delivering complex projects. Drive internal and customer service review meetings covering performance, service improvements, quality and processes. Recommends and undertake Service Improvement Plans and ensure actions are followed through to completion in a timely manner. Tracks and provides regular and accurate management reporting on service performance against SLA’s and KPI’s. Effectively managed staff including recruitment, mentoring, training, objective setting and performance assessment.

Vincent Vinod Kumar

PROFESSIONIAL SCRUM PRODUCT OWNER,AGILE & SCRUM MASTER CERTIFIED, SIAM PROFESSIONAL CERTIFIED, PRINC...
Bangalore Urban, Karnataka, India

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Vincent Vinod Kumar’s Email vincent.kumar@itcinfotech.com

Vincent Vinod Kumar’s Phone Numbers +91 78718 6****

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Vincent Vinod Kumar’s Location Bangalore Urban, Karnataka, India

Vincent Vinod Kumar’s Current Industry Itc Infotech

Vincent Vinod Kumar’s Prior Industry Hcl Technologies | Dxc Technology | Unisys | 247 Customer | Yahoo

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Work Experience

Itc Infotech

Service Delivery Manager

2023-11-01 00:00:00 - Present

Hcl Technologies

Consultant

2022-02-01 00:00:00 - 2023-10-01 00:00:00

Dxc Technology

Associate Manager- Service Delivery

2018-10-01 00:00:00 - 2022-08-01 00:00:00

Unisys

Service Delivery Project Manager

2015-12-01 00:00:00 - 2018-10-01 00:00:00

247 Customer

Executive Customer Care

2003-09-01 00:00:00 - 2010-10-01 00:00:00

Yahoo

Team lead

2007-01-01 00:00:00 - 2009-01-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Vincent Vinod Kumar

Vincent Vinod Kumar is located at
Bangalore Urban, Karnataka, India

Vincent Vinod Kumar is a PROFESSIONIAL SCRUM PRODUCT OWNER,AGILE & SCRUM MASTER CERTIFIED, SIAM PROFESSIONAL CERTIFIED, PRINCE 2 FOUNDATION & PRACTIONER & ITIL V3 INTERMEDIATE (SERVICE OPERATIONS, SERVICE TRANSITIONS & Release ,Control and Validation ) CERTIFIED Over 17 plus years of ITES & Customer Service experience. Skilled in driving the strategic planning and execution of business goals, developing best practices, leading projects, cross functional initiatives and leading geographically diverse teams. Expertise in implementing ITIL best practices for IT operations namely; Change Management, Incident Management, Configuration Management and Problem Management. Deft at defining, implementing & setting up the respective process (KPIs) for the smooth functioning of projects & operations. Proficient in effective People Management, Performance Management by keeping Key Talent Management at its core. Operative at planning and management of configuring and troubleshooting various Network and Operating Systems related issues. Actively led transitions and transformation of account projects from the capacity of Delivery Operations with no impact to customer as part of Service levels. Strong presentation skills in business reviews and management meetings. Good communication and interpersonal skills with proven abilities in delivering complex projects. Drive internal and customer service review meetings covering performance, service improvements, quality and processes. Recommends and undertake Service Improvement Plans and ensure actions are followed through to completion in a timely manner. Tracks and provides regular and accurate management reporting on service performance against SLA’s and KPI’s. Effectively managed staff including recruitment, mentoring, training, objective setting and performance assessment.