FAQ About Vincent Recapp

• What is Vincent Recapp's address?

  Vincent Recapp is located at
  Delft, Delft, Netherlands

• What is Vincent Recapp's job title?

  Vincent Recapp is a Responsible for resolving incidents on desktops, servers and network area, changes in Active Directory, Exchange, Group Policy Management Console, but also in the firewall / VPN security (Juniper), logging and updating incidents / changes and problems, investigating and resolving 1st to 3rd line incidents, monitoring of servers based on Service Levels agreed with the client, closing the calls, changes and problems in consultation with the customer. Used applications: - Kaseya Milo Center - Milo Backup - Symantec Backup Exec - firewall/VPN security (Juniper/Netscreen), - Active Directory - Exchange - Group Policy Management Console. Provided support from the Business Support Centre at Unilever Vlaardingen. Responsible for incidents, changes and work orders regarding all workplaces, provide support to the customer's on-site and support customer at a Support Centre. Providing diagnostics and / or communicate with 3rd line support for incident resolution. Repair broken laptop hardware and also responsible for the Stock Management on site. Used applications: - AssetTrack - BMC Remedy - SRMS Web - Unisys Service Console - Active Directory. Responsible for incidents, changes and work orders regarding all workplaces, provide support to the customer's on-site and support customer at a Servicepoint, patch network. Used applications: - Altiris Deployment Console - Planon - UMRA. Responsible for the registration of incidents, service requests, questions and changes, routing calls to the relevant departments, creation of users in Active Directory, responsible for communication between users and 2nd and 3rd line support. Used applications: - BMC Service Desk Express - Assyst - RES Powerfuse 2010 - Management Console - Active Directory. Responsible for incidents, changes and work orders regarding all applications, providing diagnostics and / or communicate with 3rd line support for incident resolution, responsible for work instructions and manuals. Used applications: - Event Logs - RES Powerfuse 2010 Management Console - Altiris Deployment Console - Citrix Delivery Console. Installation of hardware and software, installation, replacement and relocation of PCs and printers, provide instructions about programs and computing for users, resolve incidents for users. Used applications: - Symantec Ghost - HEAT Service & Support - Dameware - Proxy Master. Responsible for resolving incidents, installation of hardware and software for end users, replacing PCs and laptops for end users, monitor open calls and changes based on Service Levels agreed with the customer, follow and check data backup. Used applications: - Symantec Backup Exec - BMC Remedy - Marimba Tuner - Dameware - Active Directory - Exchange Server. Responsible for resolving incoming incidents and providing the correct information to the + / - 60 end users, installing hardware and software, replacing PCs, patch network. Used applications: - Adobe Illustrator CS3 - Active Directory - Exchange Server - Skype - BMC. Responsible for incoming calls and changes by phone, email and web forms in TOPdesk, investigate and solve 1st and 2nd line incidents, transferring calls to the appropriate problem-solving groups, monitoring of open calls and changes based on Service Levels agreed with the client, initiating the Escalation Process if necessary, perform certain standard changes, including creating accounts and resetting passwords, keep up-to-date knowledge base based on their own knowledge and experience. Used applications: - WSM/Risc, - TOPdesk. Responsible for the resolution of the received incidents on hardware and software and providing the correct information to the + / - 500 end users, support in English to the EU offices of Intrum Justitia, responsible for the workstations in the building, patch network, responsible for the backup tapes (full and incremental) and restore (lost) data, responsible for the accounts of users and associated e-mail exchange server. Used applications: - Norton Ghost - ArchieSQL (client system) - AS400, HP - Openview - DameWare - Active Directory - Exchange 5.5 - VERITAS Backup Exec.

• What industry does Vincent Recapp currently work in?

  Vincent Recapp currently works in the Wigo4it | Unilever Research & Development | Unisys | Madison Parker International |

• Which languages does Vincent Recapp speak?

  No Languages Available

• Which industries has Vincent Recapp previously worked in?

  Vincent Recapp has prior
  experience in the following industries:
  Gemeente Rotterdam | Saybolt Nederland | ICT TeamWork (Peak-IT) | Gemeente Zoetermeer (Peak-IT) | Maersk Benelux B.V. (Peak-IT) | Crocs, Inc (Peak-IT) | Reclassering Nederland (Peak-IT) | PEAK-IT | Intrum Justitia

• What is Vincent Recapp’s work experience?

  Vincent Recapp has the following professional experience:
  Wigo4it | Unilever Research & Development | Unisys | Madison Parker International | Gemeente Rotterdam | Saybolt Nederland | ICT TeamWork (Peak-IT) | Gemeente Zoetermeer (Peak-IT) | Maersk Benelux B.V. (Peak-IT) | Crocs, Inc (Peak-IT) | Reclassering Nederland (Peak-IT) | PEAK-IT | Intrum Justitia

• How can I find Vincent Recapp on LinkedIn?

  You can view Vincent Recapp’s LinkedIn profile at LinkedIn URL

• What are Vincent Recapp’s work email addresses?

  Vincent Recapp’s work email
  addresses are
  vincent.recappe@wigo4it.nl

• What company does Vincent Recapp work for?

  Wigo4it | Unilever Research & Development | Unisys | Madison Parker International |