FAQ About Vince Wong

• What is Vince Wong's address?

  Vince Wong is located at
  Petaling Jaya, Petaling Jaya, Malaysia

• What is Vince Wong's job title?

  Vince Wong is a ‘Result Driven and Dynamic IT Professional with 15 years of combined experience in BPO and FMCG industries, along with strong soft skills who aims for new challenges in a long term career that allows myself to express both my talents and passion to make an effective contribution and adding values into the organization’ • 15 years of combined IT/IS Services, Delivery and Customer Care in varying challenging roles such as Head of IT, Regional IT Business Analyst, IT Service Owner, Application Support Manager, and Customer Service Business & Operation Manager; • 6 years of Multi-Channels and Multi-Lingual Customer Service and Contact/Contact Center Management Role Experience – With proven track record in leading large group of over 130 headcounts across multiple sites (both on-site and off-shore); • 6 years’ financial management experience - profit/loss, IT Finances eg. total cost of ownership, service charges, credit, project and budget forecast; • Strong advocate and practitioner of Six Sigma Methodology and ITIL Intermediate Continuous Service Improvement framework for multiple process improvements initiatives; • Solid experiences in cross-functional Stakeholders Relationship Management (Client/Customer/Vendor), in both off-shore and on-site, virtually and face-to-face; • Excellent communication skills that allows myself to adapt well in a highly multi-cultural environment and effectively interacts with global business stakeholders and all levels of management; Core Skills: • IT Service Management (ITIL certified) • IT Project Management (Prince2 certified) • Contact Centre, Customer Service & Experience, COPC Registered Coordinator (certified) • Supplier & Vendor Management • Cross-Functional Stakeholder Relationship Management • Six Sigma Methodology • Performance Indicators and Continuous Service Improvement (ITIL Certified) • Service Desk and Application Support

• What industry does Vince Wong currently work in?

  Vince Wong currently works in the Dutch Lady Milk Industries |

• Which languages does Vince Wong speak?

  No Languages Available

• Which industries has Vince Wong previously worked in?

  Vince Wong has prior
  experience in the following industries:
  Rb | British American Tobacco | Datacom Southeast Asia

• What is Vince Wong’s work experience?

  Vince Wong has the following professional experience:
  Coberco | Dutch Lady Milk Industries | Rb | British American Tobacco | Datacom Southeast Asia

• How can I find Vince Wong on LinkedIn?

  You can view Vince Wong’s LinkedIn profile at LinkedIn URL

• What are Vince Wong’s work email addresses?

  Vince Wong’s work email
  addresses are
  vwong@coberco.com

• What company does Vince Wong work for?

  Dutch Lady Milk Industries |