Vikram Rengaswamy Email & Phone Number | Experienced Customer Success Manager with 10+ years of experience and 6+ years of experience in SaaS across Customer Engagement, CRM, Onboarding, Operational Excellence, Delivery Management, and Pre-sales helping clients achieve platform success through a consultative, and program management approach and leverage these interactions to increase maximum utilization of new product rollouts in turn leading to increased retention and new sales opportunities. Possess technical acumen along with excellent communication and a customer-first approach to drive global SaaS teams to success and aim to grow in leadership. As an experienced Customer Success professional with an overall experience spanning 10.5 years across Customer Success, Pre-sales, and Account Management in the B2B SaaS space, these are the skills and highlights I bring to the table to achieve the above 2 goals: 1. 4 Cs - customer empathy, critical thinking, cross-collaboration & communication 2. Experience dealing with NPS and Product Adoption goals - expanded revenues to the tune of 1Mn+ across my experience as well as faced churns of the order 15-20K - so I come with a lot of learnings here. 3. Pitch product use cases to prospective customers, design proposals, and engage customers in pilots with defined measures of success - have converted many pilots into actual deals (500k+) 4. Product/Tech - Learning new has always been my mantra - whether from mistakes or new ideas, and I am a strong believer in starting from "First Principles". 5. Experience in dealing with large customers - have engaged in a lot of high-touch engagements with customers, and built trust with them from those relationships and enabled renewals as a result. I achieve this with the help of consultative frameworks that I have learned during my career and education. 6. 6+ years of experience in IT/SaaS and SaaS sales. 7. Driving large teams of executives, leads, and managers and it is fulfilling to act as a mentor and help them grow in their careers by bridging skill gaps as well as helping them upskill. 8. I enjoy collaboration and working with teams, seeking clarification from colleagues, sharing knowledge, acknowledging mistakes, and taking ownership of our collective success. 9. With a strong understanding of data analytics, I excel in translating data into actionable insights, empowering clients to make informed decisions. 10. Strong experience as IC for 4-5 years - but I always believe in the mantra that no one person can achieve all their goals of their own but need a team that can support you end to end.

Vikram Rengaswamy

Experienced Customer Success Manager with 10+ years of experience and 6+ years of experience in SaaS...
Chennai, Tamil Nadu, India

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Vikram Rengaswamy’s Email vikram.rengaswamy@hcl.com

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Vikram Rengaswamy’s Location Chennai, Tamil Nadu, India

Vikram Rengaswamy’s Current Industry Hcltech

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Work Experience

Hcltech

Senior Manager - Customer Success & Consulting

2023-12-01 00:00:00 - Present

Urjanet

Senior Manager - Subscription Management

2022-01-01 00:00:00 - 2023-11-01 00:00:00

Iquanti

Senior Manager - Customer Success

2021-01-01 00:00:00 - 2022-01-01 00:00:00

Chatly

Customer Success Manager

2018-08-01 00:00:00 - 2021-01-01 00:00:00

Chatlabs

Customer Success Manager

2020-09-01 00:00:00 - 2021-01-01 00:00:00

Cognizant

Senior Associate - Presales/Bd (Analytics)

2016-04-01 00:00:00 - 2018-05-01 00:00:00

Indiaproperty Com

Summer Intern - Product Management Search Engine Algorithm

2015-04-01 00:00:00 - 2015-06-01 00:00:00

Amazon

Senior Associate - Retail Process (Market Research)

2013-06-01 00:00:00 - 2014-05-01 00:00:00

Mu Sigma

Business Analyst

2011-04-01 00:00:00 - 2012-05-01 00:00:00

Infosys

Systems Engineer

2010-06-01 00:00:00 - 2011-04-01 00:00:00

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FAQ About Vikram Rengaswamy

Vikram Rengaswamy is located at
Chennai, Tamil Nadu, India

Vikram Rengaswamy is a Experienced Customer Success Manager with 10+ years of experience and 6+ years of experience in SaaS across Customer Engagement, CRM, Onboarding, Operational Excellence, Delivery Management, and Pre-sales helping clients achieve platform success through a consultative, and program management approach and leverage these interactions to increase maximum utilization of new product rollouts in turn leading to increased retention and new sales opportunities. Possess technical acumen along with excellent communication and a customer-first approach to drive global SaaS teams to success and aim to grow in leadership. As an experienced Customer Success professional with an overall experience spanning 10.5 years across Customer Success, Pre-sales, and Account Management in the B2B SaaS space, these are the skills and highlights I bring to the table to achieve the above 2 goals: 1. 4 Cs - customer empathy, critical thinking, cross-collaboration & communication 2. Experience dealing with NPS and Product Adoption goals - expanded revenues to the tune of 1Mn+ across my experience as well as faced churns of the order 15-20K - so I come with a lot of learnings here. 3. Pitch product use cases to prospective customers, design proposals, and engage customers in pilots with defined measures of success - have converted many pilots into actual deals (500k+) 4. Product/Tech - Learning new has always been my mantra - whether from mistakes or new ideas, and I am a strong believer in starting from "First Principles". 5. Experience in dealing with large customers - have engaged in a lot of high-touch engagements with customers, and built trust with them from those relationships and enabled renewals as a result. I achieve this with the help of consultative frameworks that I have learned during my career and education. 6. 6+ years of experience in IT/SaaS and SaaS sales. 7. Driving large teams of executives, leads, and managers and it is fulfilling to act as a mentor and help them grow in their careers by bridging skill gaps as well as helping them upskill. 8. I enjoy collaboration and working with teams, seeking clarification from colleagues, sharing knowledge, acknowledging mistakes, and taking ownership of our collective success. 9. With a strong understanding of data analytics, I excel in translating data into actionable insights, empowering clients to make informed decisions. 10. Strong experience as IC for 4-5 years - but I always believe in the mantra that no one person can achieve all their goals of their own but need a team that can support you end to end.

Vikram Rengaswamy currently works in the Hcltech |

No Languages Available

Vikram Rengaswamy has prior
experience in the following industries:
Urjanet | Iquanti | Chatly | Chatlabs | Cognizant | Indiaproperty Com | Amazon | Mu Sigma | Infosys

Vikram Rengaswamy has the following professional experience:
Hcltech | Urjanet | Iquanti | Chatly | Chatlabs | Cognizant | Indiaproperty Com | Amazon | Mu Sigma | Infosys