Vikas Thakur Email & Phone Number | A thorough professional with Over 14 years of experience in Transition Management, Account Management, Customer Service Delivery Operations ,P&L management and Team Management in the BPM Industry. Proficient in managing & leading teams for running successful service delivery & process operations and experience of implementing procedures, service standards for business excellence. Demonstrated proficiency in executing operations related to performance management, vendor hiring / attrition, administrative duties, Revenue enhancement, cost management, etc Deft in minimizing the attrition rate by increasing the employee satisfaction & motivation. An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team.

Vikas Thakur

A thorough professional with Over 14 years of experience in Transition Management, Account Manageme...
Lucknow, Uttar Pradesh, India

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Vikas Thakur’s Location Lucknow, Uttar Pradesh, India

Vikas Thakur’s Current Industry Startek

Vikas Thakur’s Prior Industry Tech Mahindra | Aryan Imaging And Business Consultants | Wns Global Services | Tata Business Support Services

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Senior Manager

2022-04-01 00:00:00 - Present

Lead Manager

2021-04-01 00:00:00 - 2022-04-01 00:00:00

Operations Manager

2015-07-01 00:00:00 - 2017-07-01 00:00:00

Assistant Manager

2012-06-01 00:00:00 - 2015-07-01 00:00:00

Team Lead

2008-04-01 00:00:00 - 2012-06-01 00:00:00

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Vikas Thakur is a A thorough professional with Over 14 years of experience in Transition Management, Account Management, Customer Service Delivery Operations ,P&L management and Team Management in the BPM Industry. Proficient in managing & leading teams for running successful service delivery & process operations and experience of implementing procedures, service standards for business excellence. Demonstrated proficiency in executing operations related to performance management, vendor hiring / attrition, administrative duties, Revenue enhancement, cost management, etc Deft in minimizing the attrition rate by increasing the employee satisfaction & motivation. An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team.

Vikas Thakur has prior
experience in the following industries:
Tech Mahindra | Aryan Imaging And Business Consultants | Wns Global Services | Tata Business Support Services

Vikas Thakur has the following professional experience:
Startek | Tech Mahindra | Aryan Imaging And Business Consultants | Wns Global Services | Tata Business Support Services