Vikas Goyal Email & Phone Number | • Domains Exposure: Retail, Automobile/OEM, Customer Experience & Lead Management, Dealership, Stores, Insurance & Banking, Aviation, Contact Center & Engineering. • 19 Years of IT leadership handling Programs/ Projects worth 10M across geographies, developing Products, and working on Digital Transformation for Fortune Retail & Automotive Leaders. • Reduced Software Development/ Releases Cycle time by 50%; Generated a value of 200K~1M YoY in Operational Efficiency for Fortune Companies. • Helped in improving Dealership Satisfaction Rating by 6 Points and Improved on Customer Satisfaction Index; Received Category Award for Best Customer Experience for Sales. Launched Digital Portal & Mobile Apps for Customers' online engagement, Sales & Services. • Digitized Customer Journey & Omnichannel experience; Improved Team’s Pulse Score by 11 points; Reduced New Channel/ JV Contract establishment time by 3 months. • Helped in improving Business & IT relationships with consistent & on-time quality delivery (reduced TCO); Ensured no business impact by identifying MVP/ alternative solutions in aggressive programs. • Product Management/ Product Owner, DevOps, Agile/Scaled Agile, Cloud, IoT, Mobile Apps, Operations Support (24*7), COTS/ Vendor Partners/ Management, Benefits Management, and Pre-Sales.

Vikas Goyal

• Domains Exposure: Retail, Automobile/OEM, Customer Experience & Lead Management, Dealership, Store...
Gurgaon, Haryana, India

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Vikas Goyal’s Location Gurgaon, Haryana, India

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Vikas Goyal’s Prior Industry Ford Motor | Hcl Technologies | Unitedhealth | Wipro

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Delivery Manager | Digital Engineering

Present

Program Manager

2011-10-01T00:00:00.000Z - 2019-03-01T00:00:00.000Z

Associate Project Manager

2010-06-01T00:00:00.000Z - 2011-10-01T00:00:00.000Z

Project Lead

2008-01-01T00:00:00.000Z - 2010-06-01T00:00:00.000Z

Team Leader

2006-01-01T00:00:00.000Z - 2007-12-01T00:00:00.000Z

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Vikas Goyal is a • Domains Exposure: Retail, Automobile/OEM, Customer Experience & Lead Management, Dealership, Stores, Insurance & Banking, Aviation, Contact Center & Engineering. • 19 Years of IT leadership handling Programs/ Projects worth 10M across geographies, developing Products, and working on Digital Transformation for Fortune Retail & Automotive Leaders. • Reduced Software Development/ Releases Cycle time by 50%; Generated a value of 200K~1M YoY in Operational Efficiency for Fortune Companies. • Helped in improving Dealership Satisfaction Rating by 6 Points and Improved on Customer Satisfaction Index; Received Category Award for Best Customer Experience for Sales. Launched Digital Portal & Mobile Apps for Customers' online engagement, Sales & Services. • Digitized Customer Journey & Omnichannel experience; Improved Team’s Pulse Score by 11 points; Reduced New Channel/ JV Contract establishment time by 3 months. • Helped in improving Business & IT relationships with consistent & on-time quality delivery (reduced TCO); Ensured no business impact by identifying MVP/ alternative solutions in aggressive programs. • Product Management/ Product Owner, DevOps, Agile/Scaled Agile, Cloud, IoT, Mobile Apps, Operations Support (24*7), COTS/ Vendor Partners/ Management, Benefits Management, and Pre-Sales.