Vijay Gidwani Email & Phone Number | Management Executive with extensive expertise in building and optimizing organizational processes, measurement systems to maximize business results in service operations and large database analysis backed by sollution designing. Operations: - Managing Operations for Europes largest Utility Service Providers in WNS - Multiple Site Management - SLA Delivery - Managing Client KPIs - Resource Management - Developing and Implimenting MI Solutions - Nominated ISO Auditee - Designing and Deploying Knowledge Retention Measures with HR - Generating QNS through process drives - Budgetary Control - Conducting Monthly, Quarterly and Annual Business Reviews with Clients Transitions and On-Shore Projects: Project Lead (Knowledge Transfer) Utility Service Provider UK - Lead a team of SME's and trainers for knowledge transfer - Assist Project manager in establishing performance metrics, quality check system and reporting - Ensure offshore site setup and launch capability - Create Ramp-up and Backlog Recovery Plan - Off-shore contact for Clients Project Lead (Database Analysis) Utility Service Provider UK - Solution Designing - Exception Analysis in SAP - Trigger and Tolerance Analysis - Backlog Recovery Planning - Forecasting and Resource Planning - Budgetary Projections Specialties: Specialties-Operational Process Analysis -Multi-Site Operations Management -Transition & Process Mapping -Change Management - Problem Solving -Productivity and Efficiency enhancement -Performance Management -Decision Making -Project Planning & Execution - Planning & Organising

Vijay Gidwani

Management Executive with extensive expertise in building and optimizing organizational processes, m...
India

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Vijay Gidwani’s Email vijay.gidwani@wns.com

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Vijay Gidwani’s Location India

Vijay Gidwani’s Current Industry Jio

Vijay Gidwani’s Prior Industry Capita | Wns | Wns Global Services Pune

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Work Experience

Jio

Deputy General Manager

2022-07-01 00:00:00 - Present

Capita

Senior Manager Operations

2016-08-01 00:00:00 - 2022-07-01 00:00:00

Wns

Sr. Group Manager - Operations

2015-04-01 00:00:00 - 2016-08-01 00:00:00

Wns Global Services Pune

Group Manager / Service Delivery Manager - Operations

2009-10-01 00:00:00 - 2015-03-01 00:00:00

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FAQ About Vijay Gidwani

Vijay Gidwani is located at
India

Vijay Gidwani is a Management Executive with extensive expertise in building and optimizing organizational processes, measurement systems to maximize business results in service operations and large database analysis backed by sollution designing. Operations: - Managing Operations for Europes largest Utility Service Providers in WNS - Multiple Site Management - SLA Delivery - Managing Client KPIs - Resource Management - Developing and Implimenting MI Solutions - Nominated ISO Auditee - Designing and Deploying Knowledge Retention Measures with HR - Generating QNS through process drives - Budgetary Control - Conducting Monthly, Quarterly and Annual Business Reviews with Clients Transitions and On-Shore Projects: Project Lead (Knowledge Transfer) Utility Service Provider UK - Lead a team of SME's and trainers for knowledge transfer - Assist Project manager in establishing performance metrics, quality check system and reporting - Ensure offshore site setup and launch capability - Create Ramp-up and Backlog Recovery Plan - Off-shore contact for Clients Project Lead (Database Analysis) Utility Service Provider UK - Solution Designing - Exception Analysis in SAP - Trigger and Tolerance Analysis - Backlog Recovery Planning - Forecasting and Resource Planning - Budgetary Projections Specialties: Specialties-Operational Process Analysis -Multi-Site Operations Management -Transition & Process Mapping -Change Management - Problem Solving -Productivity and Efficiency enhancement -Performance Management -Decision Making -Project Planning & Execution - Planning & Organising - Customer Relations