Vicki Dalon Email & Phone Number | Worked with outside sales rep and OT/PT offices to ensure the proper knowledge of application of certain range of motion products offered. Offered technical support to clinicians and end user customers for these range of motion products. Maintained billing codes for products to ensure proper coding was offered to clinicians. Managed consignment inventory from setting up new accounts to maintaining proper inventory levels to billing.Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; plan, monitor, appraise, and review job contributions; planning and reviewing compensation actions; enforce policies and procedures. Prepare and completed action plans; implement customer-service standards; resolve problems; completing audits; identify customer service trends; determine system improvements; implement change. Managed budgets for several areas of department. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmark best practices; analyze information and applications. Performed bi-weekly payroll through Kronos payroll system. Provided annual performance reviews with each employee. Maintained documentation on performance in order to substantiate their review.Managed a team of 7 individual to ensure proper customer service skills. Trained and monitored quality of service provided by each representative. Compiled and review data for review in order to report telephone coverage statistics to upper level management. Provided monthly feedback to each employee on performance and advised of status level of performance.Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with the credit department to resolve disputed credit items. Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer’s service expectations.Identifies gaps in efficiency and other areas needing improvement in the supply chain. Use of analytical methods to understand, forecast and recommend improvements. Prepares reports to monitor proper supply chain for each vendor. Negotiates pricing and identifies cost efficiencies throughout the supply chain. Research and qualify potential vendors through research and certifications with the FDA. Analyze product offerings from vendors and initialize project management of conversion.Reviewed verified codes and enters data from source materials. Identified and reconciled data input discrepancies. Extracted and compiled information from databases to produce reports. Answered outside sales force questions about sales documentation.

Vicki Dalon

Worked with outside sales rep and OT/PT offices to ensure the proper knowledge of application of cer...
United States

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Vicki Dalon’s Email v.dalon@hoffmanngroup.com

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Vicki Dalon’s Location United States

Vicki Dalon’s Current Industry Coldwell Banker

Vicki Dalon’s Prior Industry Deroyal

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Work Experience

Coldwell Banker

Real Estate Agent

2016-07-01 00:00:00 - Present

Deroyal

Supply Chain Analyst

2007-01-01 00:00:00 - 2019-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Vicki Dalon

Vicki Dalon is located at
United States

Vicki Dalon is a Worked with outside sales rep and OT/PT offices to ensure the proper knowledge of application of certain range of motion products offered. Offered technical support to clinicians and end user customers for these range of motion products. Maintained billing codes for products to ensure proper coding was offered to clinicians. Managed consignment inventory from setting up new accounts to maintaining proper inventory levels to billing.Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; plan, monitor, appraise, and review job contributions; planning and reviewing compensation actions; enforce policies and procedures. Prepare and completed action plans; implement customer-service standards; resolve problems; completing audits; identify customer service trends; determine system improvements; implement change. Managed budgets for several areas of department. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmark best practices; analyze information and applications. Performed bi-weekly payroll through Kronos payroll system. Provided annual performance reviews with each employee. Maintained documentation on performance in order to substantiate their review.Managed a team of 7 individual to ensure proper customer service skills. Trained and monitored quality of service provided by each representative. Compiled and review data for review in order to report telephone coverage statistics to upper level management. Provided monthly feedback to each employee on performance and advised of status level of performance.Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with the credit department to resolve disputed credit items. Provides timely feedback to the company regarding service failures or customer concerns. Partners with the sales team to meet and exceed customer’s service expectations.Identifies gaps in efficiency and other areas needing improvement in the supply chain. Use of analytical methods to understand, forecast and recommend improvements. Prepares reports to monitor proper supply chain for each vendor. Negotiates pricing and identifies cost efficiencies throughout the supply chain. Research and qualify potential vendors through research and certifications with the FDA. Analyze product offerings from vendors and initialize project management of conversion.Reviewed verified codes and enters data from source materials. Identified and reconciled data input discrepancies. Extracted and compiled information from databases to produce reports. Answered outside sales force questions about sales documentation.