Veronique Bachmann Email & Phone Number | Deliver a seamless Customer Experience across all stages and touchpoints in the customer journey, shape strategies, understanding the customers’ needs and requirements Delivering outstanding customer service in maximizing the customer journey across all touchpoints and improving loyalty, cross sell and effectiveness E-commerce: Coordination and implementation of international website platform from project phase to launch Customer Care: Customer Relationship Management Logistics & Supply Chain Management: end to end SC Management Strategic Project Management Continuous Improvement: reduce global costs using Lean Manufacturing, Kaizen,5S , KPIs, quality management, Team Management: multi-site teams - 30 à 120 FTE– recruitment – Job desks – performance monitoring – training plan & career Development P&L Management Reporting: KPI’s – supervision and monitoring of business activity, forecast, data analysis Social Relationship Management Bilingual English Specialties: >customer centric experience > >Supply Chain Operations, Customer Service >Operational leadership (including HR, Legal, Distribution) >Leading & implementing of new ERP systems >Process innovation > Strategic planning > Project management > Business solutions >Account Operations >Budget Management (Gross to net) >Content Development

Veronique Bachmann

Deliver a seamless Customer Experience across all stages and touchpoints in the customer journey, sh...
Bordeaux, Nouvelle-Aquitaine, France

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Veronique Bachmann’s Email veronique@mumzworld.com

Veronique Bachmann’s Phone Numbers

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Veronique Bachmann’s Location Bordeaux, Nouvelle-Aquitaine, France

Veronique Bachmann’s Current Industry Mumzworld Com

Veronique Bachmann’s Prior Industry Cdiscount | Toys R | Nike | Bayrol

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Customer Experience Director

2020-01-01T00:00:00.000Z - Present

International Project Manager / Business Development

2013-07-01T00:00:00.000Z - 2018-12-01T00:00:00.000Z

E-Commerce Operations Manager

2010-01-01T00:00:00.000Z - 2013-05-01T00:00:00.000Z

COUNTRY OPERATIONS MANAGER

2005-01-01T00:00:00.000Z - 2009-01-01T00:00:00.000Z

Responsable des Opérations - Logistique/Transport Relation Client

2001-01-01T00:00:00.000Z - 2005-02-01T00:00:00.000Z

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Veronique Bachmann is a Deliver a seamless Customer Experience across all stages and touchpoints in the customer journey, shape strategies, understanding the customers’ needs and requirements Delivering outstanding customer service in maximizing the customer journey across all touchpoints and improving loyalty, cross sell and effectiveness E-commerce: Coordination and implementation of international website platform from project phase to launch Customer Care: Customer Relationship Management Logistics & Supply Chain Management: end to end SC Management Strategic Project Management Continuous Improvement: reduce global costs using Lean Manufacturing, Kaizen,5S , KPIs, quality management, Team Management: multi-site teams - 30 à 120 FTE– recruitment – Job desks – performance monitoring – training plan & career Development P&L Management Reporting: KPI’s – supervision and monitoring of business activity, forecast, data analysis Social Relationship Management Bilingual English Specialties: >customer centric experience > >Supply Chain Operations, Customer Service >Operational leadership (including HR, Legal, Distribution) >Leading & implementing of new ERP systems >Process innovation > Strategic planning > Project management > Business solutions >Account Operations >Budget Management (Gross to net) >Content Development