Veronica Chia Email & Phone Number | OBJECTIVE Maintain as the trusted advisor by mastering the required knowledge and skill set to be the go to consultant to provide customers advice and direction. SKILLS & STRENGTH • Stakeholders management, strong people skill, team player and strong network, strong technical knowledge on the subject matter at hand, Customers’ trusted advisor, the go-to person to get issues resolved, goal getter positive attitude, ability and willingness to learn quickly and resolve customer’s pain points. EXPERIENCE Senior Technical Quality Manager (Senior TQM) - SAP AUSTRALIA • 2008 – NOW • Successfully ensured customer Go Live; managed customers’ solution, avoid production down situations through risk mitigation and providing best practices & technical advice and guidance to customers. • Quickly mobilize right resources, identify top issue(s), root cause(s) and implement solutions. Customers: AGL, Aurizon, BRS/Transfield Services (also as Cutover Manager), QML, Goodstart Early Learning, SPARQ Solutions, DoFD, Hong Kong Housing Authority and various customers in China, NSW Department of Education. Additional roles include Service Delivery Manager for CCA (Nov 2015 - July 2016) and Cutover Manager for BRS/Transfield Service (April- June 2015) Key & Technical Account Support (KAS/TAS) – SAP AUSTRALIA • 2004 – 2007 • Customer relationship management and as the trusted advisor on the customer’s SAP installations and promote adoption and uptake of innovations Centre of Expertise (COE) – SAP AUSTRALIA • 2002 – 2003 • Team lead and/or team member to lead/conduct SAP assessment and optimization services. • De-Escalation Architect (DEA) PLATINUM SUPPORT CONSULTANT - SAP AUSTRALIA • 1995 – 2002 • First level customer support in SAP Accounting modules

Veronica Chia

OBJECTIVE Maintain as the trusted advisor by mastering the required knowledge and skill set to be t...
Sap, Level 13/1 Denison St, Australia

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Veronica Chia’s Email veronica.chia@sap.com

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Veronica Chia’s Location Sap, Level 13/1 Denison St, Australia

Veronica Chia’s Current Industry Sap

Veronica Chia’s Prior Industry Kcrc | Health Insurance Commission

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Work Experience

Sap

Technical Quality Manager

2015-08-01 00:00:00 - Present

Kcrc

Consultant

1995-04-01 00:00:00 - 1995-06-01 00:00:00

Health Insurance Commission

Team Lead/Senior Business Analyst

1989-11-01 00:00:00 - 1995-03-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Veronica Chia

Veronica Chia is located at
Sap, Level 13/1 Denison St, Australia

Veronica Chia is a OBJECTIVE Maintain as the trusted advisor by mastering the required knowledge and skill set to be the go to consultant to provide customers advice and direction. SKILLS & STRENGTH • Stakeholders management, strong people skill, team player and strong network, strong technical knowledge on the subject matter at hand, Customers’ trusted advisor, the go-to person to get issues resolved, goal getter positive attitude, ability and willingness to learn quickly and resolve customer’s pain points. EXPERIENCE Senior Technical Quality Manager (Senior TQM) - SAP AUSTRALIA • 2008 – NOW • Successfully ensured customer Go Live; managed customers’ solution, avoid production down situations through risk mitigation and providing best practices & technical advice and guidance to customers. • Quickly mobilize right resources, identify top issue(s), root cause(s) and implement solutions. Customers: AGL, Aurizon, BRS/Transfield Services (also as Cutover Manager), QML, Goodstart Early Learning, SPARQ Solutions, DoFD, Hong Kong Housing Authority and various customers in China, NSW Department of Education. Additional roles include Service Delivery Manager for CCA (Nov 2015 - July 2016) and Cutover Manager for BRS/Transfield Service (April- June 2015) Key & Technical Account Support (KAS/TAS) – SAP AUSTRALIA • 2004 – 2007 • Customer relationship management and as the trusted advisor on the customer’s SAP installations and promote adoption and uptake of innovations Centre of Expertise (COE) – SAP AUSTRALIA • 2002 – 2003 • Team lead and/or team member to lead/conduct SAP assessment and optimization services. • De-Escalation Architect (DEA) PLATINUM SUPPORT CONSULTANT - SAP AUSTRALIA • 1995 – 2002 • First level customer support in SAP Accounting modules