Verdal Harvey Email & Phone Number | I am an Information Technology (IT) & Telecommunications professional with over 15 years of experience working in Provisioning, Engineering and Operations capacities. My practical experience in these blended arenas has often placed me at the core of high visibility and time sensitive projects. These projects have a broad range from system design & development; repair & maintenance to restructuring and implementation. Through diligence and hands-on “trial by fire” experiences, I have acquired the knowledge and sharpness to deliver consistent successful results. My Telecom history comprised of maintaining and providing tier I through tier III support in addition to performing operational readiness testing (ORT) with different endpoints such as Metaswitch, ACME SBC, and Broadsoft. Practical knowledge of configuring, deploying and supporting various SIP compatible gateway and IP –PBXs including Adtran (Netvanta) and (Total Access) series, Unify OpenScape Business, Avaya IP Office, NECSL1100, Epygi (Quadro) and (QX) series, Samsung Office Serv, Sangoma Vega series, Matrix and many more. My experience in operations has provided a platform for me to assist in the final development stages and support of open source IP proxy gateways using OpenSIPs, OpenSER and FreeSwitch. In this arena I’ve excelled from a tier I technician to tier III team lead to provide quick and effective resolutions to complex technical telephony issues related to intermediate network infrastructure; SIP, IAX2, & ISDN messaging; codec anomalies; and protocol discrepancies. My diverse experience in the small office home office (SOHO) and wholesale environments have given me a competitive edge in providing top tier customer service. The business acumen and knowledge I have forged over the years has paved the way for me to travel the nation training and supporting colleagues, agents, beginners, and advanced network engineers. While my technical gifts & skills have driven the narrative to my career's focus, it has also paved the way for me to excel in other key areas such as: Leadership & Management, Training & Public Speaking, Cost Analysis & Reporting, Customer Service, and Risk Assessment.

Verdal Harvey

I am an Information Technology (IT) & Telecommunications professional with over 15 years of experie...
Florissant, Missouri, United States

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Verdal Harvey’s Email vharvey@masergy.com

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Verdal Harvey’s Location Florissant, Missouri, United States

Verdal Harvey’s Current Industry Masergy

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Work Experience

Masergy

Tier 3 Voice Engineer

2023-12-01 00:00:00 - Present

Zeroday Technology Solutions

Site Deployment Coordinator

2016-01-01 00:00:00 - 2018-02-01 00:00:00

Sotel Systems

Technical Support Specialist

2013-06-01 00:00:00 - 2016-06-01 00:00:00

Alabaster Treasure Chest

IT Consultant

2010-09-01 00:00:00 - 2013-11-01 00:00:00

Appia Communications

Tier 2.5 Voice Engineer

2010-06-01 00:00:00 - 2013-06-01 00:00:00

Voxitas

Tier 1 Tech

2009-01-01 00:00:00 - 2010-01-01 00:00:00

C Jenkins Neckties And Chemical

Shipping and Receiving Associate

2006-03-01 00:00:00 - 2007-08-01 00:00:00

Skills

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Languages

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FAQ About Verdal Harvey

Verdal Harvey is located at
Florissant, Missouri, United States

Verdal Harvey is a I am an Information Technology (IT) & Telecommunications professional with over 15 years of experience working in Provisioning, Engineering and Operations capacities. My practical experience in these blended arenas has often placed me at the core of high visibility and time sensitive projects. These projects have a broad range from system design & development; repair & maintenance to restructuring and implementation. Through diligence and hands-on “trial by fire” experiences, I have acquired the knowledge and sharpness to deliver consistent successful results. My Telecom history comprised of maintaining and providing tier I through tier III support in addition to performing operational readiness testing (ORT) with different endpoints such as Metaswitch, ACME SBC, and Broadsoft. Practical knowledge of configuring, deploying and supporting various SIP compatible gateway and IP –PBXs including Adtran (Netvanta) and (Total Access) series, Unify OpenScape Business, Avaya IP Office, NECSL1100, Epygi (Quadro) and (QX) series, Samsung Office Serv, Sangoma Vega series, Matrix and many more. My experience in operations has provided a platform for me to assist in the final development stages and support of open source IP proxy gateways using OpenSIPs, OpenSER and FreeSwitch. In this arena I’ve excelled from a tier I technician to tier III team lead to provide quick and effective resolutions to complex technical telephony issues related to intermediate network infrastructure; SIP, IAX2, & ISDN messaging; codec anomalies; and protocol discrepancies. My diverse experience in the small office home office (SOHO) and wholesale environments have given me a competitive edge in providing top tier customer service. The business acumen and knowledge I have forged over the years has paved the way for me to travel the nation training and supporting colleagues, agents, beginners, and advanced network engineers. While my technical gifts & skills have driven the narrative to my career's focus, it has also paved the way for me to excel in other key areas such as: Leadership & Management, Training & Public Speaking, Cost Analysis & Reporting, Customer Service, and Risk Assessment.

Verdal Harvey currently works in the Masergy |

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Verdal Harvey has prior
experience in the following industries:
Zeroday Technology Solutions | Sotel Systems | Alabaster Treasure Chest | Appia Communications | Voxitas | C Jenkins Neckties And Chemical

Verdal Harvey has the following professional experience:
Masergy | Zeroday Technology Solutions | Sotel Systems | Alabaster Treasure Chest | Appia Communications | Voxitas | C Jenkins Neckties And Chemical