Vera Christiansen Email & Phone Number | With a strong foundation in Computer Science & English, I bring 20+ years of SaaS product support experience. Passionate about Customer Satisfaction & Operational Excellence, I've led multinational teams & supported 155+ global clients. Collaboration Wins: Partnered with the technical team to create a notification system, leading to a 20% reduction in support backlog. Empowering Teams: Coached a team of analysts, fostering their autonomy in handling complex requests, resulting in increased efficiency by 45%. Client-Centric Optimization: Restructured tier 1 & 2 support teams to ensure balanced workload distribution. This boosted client satisfaction by 20% to an average of 90%, with a happier and more productive support team. #SaaS, #CustomerSatisfaction, #OperationalExcellence, #TeamLeadership, #Multinational #LetsDoIt Connect: vera

Vera Christiansen

With a strong foundation in Computer Science & English, I bring 20+ years of SaaS product support ex...
Paris, Île-De-France, France

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Vera Christiansen’s Location Paris, Île-De-France, France

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Manager, Customer Product Support

2022-01-01 00:00:00 - Present

Lead Technical Support Analyst

2012-01-01 00:00:00 - 2022-01-01 00:00:00

Customer Support Specialist

2008-01-01 00:00:00 - 2012-01-01 00:00:00

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Vera Christiansen is a With a strong foundation in Computer Science & English, I bring 20+ years of SaaS product support experience. Passionate about Customer Satisfaction & Operational Excellence, I've led multinational teams & supported 155+ global clients. Collaboration Wins: Partnered with the technical team to create a notification system, leading to a 20% reduction in support backlog. Empowering Teams: Coached a team of analysts, fostering their autonomy in handling complex requests, resulting in increased efficiency by 45%. Client-Centric Optimization: Restructured tier 1 & 2 support teams to ensure balanced workload distribution. This boosted client satisfaction by 20% to an average of 90%, with a happier and more productive support team. #SaaS, #CustomerSatisfaction, #OperationalExcellence, #TeamLeadership, #Multinational #LetsDoIt Connect: vera_christiansen@mailfence.com