Vennila Vikaraman Email & Phone Number | SINGTEL 2 FEB 15, SINGTEL ; CUSTOMER OFFICER - Handle all general enquiries/feedbacks/complaints/technical and billing enquiries received via emails for mobile, mobile billing and non- mobile standalone and bundled services. - Provide quality end to end level of support to customers via emails and calls and handle with BCC system. - Establish a customer-focused culture to achieve customer satisfaction and First Call Resolution whilst handling general enquiries/feedback/complaints and requests by ensuring compliance to service recovery procedures and minimizing costs through corrective actions. - To ensure all complaints on Singtel touch points are handled to avoid escalation to Management/Regulatory Bodies/CEO/GCEO/Forums/Facebook - Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner and to ensure individual KPI and Service Level Agreements are met - Follow Standard Operating Procedures closely - Contributes to team performance by accomplishing individual desired results as needed. Work closely with team members and leaders at all times to achieve optimum efficiency and productivity. - Undertake any ad-hoc duties as delegated by Team Leader - Responsible for actively ensuring the retention of the organization’s customer base which includes cross-selling/promoting the services and products to existing customers. - Ensure all records of customer interactions and transactions are updated accurately in the various systems

Vennila Vikaraman

SINGTEL 2 FEB 15, SINGTEL ; CUSTOMER OFFICER - Handle all general enquiries/feedbacks/complaints...
Singtel, 52A-03-1 Lrg Batu Nilam 4A Bndr Bkt Tinggi, Malaysia

*50 free lookup(s) per month.

No credit card required.

Vennila Vikaraman’s Email vennila.vikaraman@singtel.com

Vennila Vikaraman’s Phone Numbers

Get VENNILA’s Phone Number (For Free)

Social Media

Vennila Vikaraman’s Location Singtel, 52A-03-1 Lrg Batu Nilam 4A Bndr Bkt Tinggi, Malaysia

Vennila Vikaraman’s Current Industry

Vennila Vikaraman’s Prior Industry

Not the Vennila Vikaraman you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Singtel

Customer Service Representative

Present

Skills

No Skills Available

Languages

No Languages Available

FAQ About Vennila Vikaraman

Vennila Vikaraman is located at
Singtel, 52A-03-1 Lrg Batu Nilam 4A Bndr Bkt Tinggi, Malaysia

Vennila Vikaraman is a SINGTEL 2 FEB 15, SINGTEL ; CUSTOMER OFFICER - Handle all general enquiries/feedbacks/complaints/technical and billing enquiries received via emails for mobile, mobile billing and non- mobile standalone and bundled services. - Provide quality end to end level of support to customers via emails and calls and handle with BCC system. - Establish a customer-focused culture to achieve customer satisfaction and First Call Resolution whilst handling general enquiries/feedback/complaints and requests by ensuring compliance to service recovery procedures and minimizing costs through corrective actions. - To ensure all complaints on Singtel touch points are handled to avoid escalation to Management/Regulatory Bodies/CEO/GCEO/Forums/Facebook - Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner and to ensure individual KPI and Service Level Agreements are met - Follow Standard Operating Procedures closely - Contributes to team performance by accomplishing individual desired results as needed. Work closely with team members and leaders at all times to achieve optimum efficiency and productivity. - Undertake any ad-hoc duties as delegated by Team Leader - Responsible for actively ensuring the retention of the organization’s customer base which includes cross-selling/promoting the services and products to existing customers. - Ensure all records of customer interactions and transactions are updated accurately in the various systems