Vania Rivera Email & Phone Number | With a dynamic career spanning 12 years in the customer support industry, I am a dedicated professional driven by a genuine passion for delivering exceptional service. My journey has equipped me with invaluable experience in business-to-business customer support within the HCM and Payroll sector. As a leader with 5 years of management experience, I bring a unique blend of customer support expertise and a background in Industrial Organizational Psychology. This combination allows me to approach challenges with a strategic mindset while nurturing a supportive and growth-oriented environment. Throughout my career, I've had the privilege of working alongside international teams, honing my ability to navigate diverse cultures and perspectives seamlessly. My role has also involved training outsourced customer support teams, ensuring consistency and excellence in service delivery across all channels. Recognized for my strong communication and presentation skills, I thrive in dynamic environments where collaboration and innovation are paramount. My coaching leadership style empowers teams to reach their full potential while fostering a culture of continuous improvement. Known for my strategic thinking and exceptional project management skills, I excel in driving initiatives that enhance customer experience and drive business growth. I take pride in my ability to translate complex challenges into actionable strategies that yield measurable results. If you're seeking a seasoned customer support leader with a proven track record of success and a passion for driving excellence, let's connect. I look forward to discussing how my skills and experience can contribute to your organization's success.

Vania Rivera

With a dynamic career spanning 12 years in the customer support industry, I am a dedicated professio...
Jersey City, New Jersey, United States

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Vania Rivera’s Email vrivera@isolvedhcm.com

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Vania Rivera’s Location Jersey City, New Jersey, United States

Vania Rivera’s Current Industry Isolved Freelance

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Work Experience

Isolved

HCM Customer Support Team Lead

2022-05-01 00:00:00 - Present

Freelance

Resume Writer and Career Coach

2020-09-01 00:00:00 - Present

National Debt Relief

Customer Service Specialist

2018-08-01 00:00:00 - 2022-04-01 00:00:00

Ricepoint

Scheduling Analyst

2018-04-01 00:00:00 - 2018-08-01 00:00:00

Internal Revenue Service

Customer Service Representative

2017-09-01 00:00:00 - 2018-03-01 00:00:00

At And T

Account Manager

2016-07-01 00:00:00 - 2017-08-01 00:00:00

Ann Inc Ann Taylor

Retail Sales Representative

2013-04-01 00:00:00 - 2014-12-01 00:00:00

Amc Entertainment

Customer Service Associate

2012-09-01 00:00:00 - 2013-04-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Vania Rivera

Vania Rivera is located at
Jersey City, New Jersey, United States

Vania Rivera is a With a dynamic career spanning 12 years in the customer support industry, I am a dedicated professional driven by a genuine passion for delivering exceptional service. My journey has equipped me with invaluable experience in business-to-business customer support within the HCM and Payroll sector. As a leader with 5 years of management experience, I bring a unique blend of customer support expertise and a background in Industrial Organizational Psychology. This combination allows me to approach challenges with a strategic mindset while nurturing a supportive and growth-oriented environment. Throughout my career, I've had the privilege of working alongside international teams, honing my ability to navigate diverse cultures and perspectives seamlessly. My role has also involved training outsourced customer support teams, ensuring consistency and excellence in service delivery across all channels. Recognized for my strong communication and presentation skills, I thrive in dynamic environments where collaboration and innovation are paramount. My coaching leadership style empowers teams to reach their full potential while fostering a culture of continuous improvement. Known for my strategic thinking and exceptional project management skills, I excel in driving initiatives that enhance customer experience and drive business growth. I take pride in my ability to translate complex challenges into actionable strategies that yield measurable results. If you're seeking a seasoned customer support leader with a proven track record of success and a passion for driving excellence, let's connect. I look forward to discussing how my skills and experience can contribute to your organization's success.

Vania Rivera currently works in the Isolved | Freelance |

No Languages Available

Vania Rivera has prior
experience in the following industries:
National Debt Relief | Ricepoint | Internal Revenue Service | At And T | Ann Inc Ann Taylor | Amc Entertainment

Vania Rivera has the following professional experience:
Isolved | Freelance | National Debt Relief | Ricepoint | Internal Revenue Service | At And T | Ann Inc Ann Taylor | Amc Entertainment