Vanessa Austria Email & Phone Number | I have over 22 years work experience in Contact Center operations and has managed Voice and Email & Chat programs including Customer Service, Technical and Financial accounts. I held various roles from leading and managing teams for global companies such as Western Union, Dell Technical Support, MSN, etc and has managed campaigns for North America, EMEA and APAC region. I have global experience, managed multi-cultural team and relocated in Europe for one year. I have expertise in all aspects of call center operations including Customer Satisfaction, Demand Management, Process Improvement, Migrations, Project Management and Implementation, Vendor Management, Quality, Financial etc. I have experience in both Internal and Outsourced setting. Personal strengths - Effective People and Team management skills. Strong Development, Coaching, Training and Motivational Skills. Exemplary Leadership aptitude. Results driven. Strategic Thinker. Handles stress and pressure. Highly flexible. Quick and adaptive learner.

Vanessa Austria

I have over 22 years work experience in Contact Center operations and has managed Voice and Email &...
Philippines

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Vanessa Austria’s Email vanessa.austria@uber.com

Vanessa Austria’s Phone Numbers +1 415-237-****

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Vanessa Austria’s Location Philippines

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Vanessa Austria’s Prior Industry Western Union | Nco Customer Management | Clientlogic | Smart Communications

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Senior Community Operations Manager

Present

Director Of Operations, Asia Regional Operations Center (Aroc)

2013-01-01 00:00:00 - 2017-07-01 00:00:00

Operations Manager

2006-07-01 00:00:00 - 2006-10-01 00:00:00

Operations Manager

2000-11-01 00:00:00 - 2006-05-01 00:00:00

Lead Customer Care Officer (Systems And Procedure)

1995-07-01 00:00:00 - 1999-02-01 00:00:00

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Vanessa Austria is a I have over 22 years work experience in Contact Center operations and has managed Voice and Email & Chat programs including Customer Service, Technical and Financial accounts. I held various roles from leading and managing teams for global companies such as Western Union, Dell Technical Support, MSN, etc and has managed campaigns for North America, EMEA and APAC region. I have global experience, managed multi-cultural team and relocated in Europe for one year. I have expertise in all aspects of call center operations including Customer Satisfaction, Demand Management, Process Improvement, Migrations, Project Management and Implementation, Vendor Management, Quality, Financial etc. I have experience in both Internal and Outsourced setting. Personal strengths - Effective People and Team management skills. Strong Development, Coaching, Training and Motivational Skills. Exemplary Leadership aptitude. Results driven. Strategic Thinker. Handles stress and pressure. Highly flexible. Quick and adaptive learner.