Udbhav Mishra Email & Phone Number | With over 10 years of experience across multiple organizations and verticals, I am a CX leader who drives customer-centric vision and strategy for Infra.Market, a leading B2B marketplace for construction materials. I have a strong background in marketing and operations management, with an MBA from MDI Gurgaon and a B.Tech in Electrical Engineering from KNIT. As the Head of CX, Product Support & Inside Sales, I created the CX roadmap, built multiple verticals within CX, and hired, trained, and led a team of 24 members. I devised customer experience journey, processes, and onboarded technology to scale the function from 0 to 1. I also defined CX function’s business processes through the People > Process > Product stages and built a CX Centric Competency Framework to enable growth of teams as we scale. I manage the P&L for the function with a focus on optimizing ROI across verticals and locations. Previously, I delivered customer experience across customer interaction channels at Swiggy and airtel, where I drove process improvements, operational excellence, and customer satisfaction through analytical and agile approaches. I am passionate about solving customer problems, enabling customer delight, and delivering business value through CX innovation and excellence.

Udbhav Mishra

With over 10 years of experience across multiple organizations and verticals, I am a CX leader who d...
Gurgaon, Haryana, India

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Udbhav Mishra’s Email udbhav@infra.market

Udbhav Mishra’s Phone Numbers

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Udbhav Mishra’s Location Gurgaon, Haryana, India

Udbhav Mishra’s Current Industry Fresh Bus

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Head of Customer Experience

2023-10-01 00:00:00 - Present

Head of CX, Product Support & Inside Sales

2022-05-01 00:00:00 - 2023-10-01 00:00:00

Head of Customer Experience(SuprDaily)

2020-11-01 00:00:00 - 2022-04-01 00:00:00

Management Consultant

2017-08-01 00:00:00 - 2020-10-01 00:00:00

Product Manager Digital CX

2015-05-01 00:00:00 - 2017-06-01 00:00:00

Summer Intern

2012-04-01 00:00:00 - 2012-06-01 00:00:00

Summer Trainee

2010-05-01 00:00:00 - 2010-07-01 00:00:00

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Udbhav Mishra is a With over 10 years of experience across multiple organizations and verticals, I am a CX leader who drives customer-centric vision and strategy for Infra.Market, a leading B2B marketplace for construction materials. I have a strong background in marketing and operations management, with an MBA from MDI Gurgaon and a B.Tech in Electrical Engineering from KNIT. As the Head of CX, Product Support & Inside Sales, I created the CX roadmap, built multiple verticals within CX, and hired, trained, and led a team of 24 members. I devised customer experience journey, processes, and onboarded technology to scale the function from 0 to 1. I also defined CX function’s business processes through the People > Process > Product stages and built a CX Centric Competency Framework to enable growth of teams as we scale. I manage the P&L for the function with a focus on optimizing ROI across verticals and locations. Previously, I delivered customer experience across customer interaction channels at Swiggy and airtel, where I drove process improvements, operational excellence, and customer satisfaction through analytical and agile approaches. I am passionate about solving customer problems, enabling customer delight, and delivering business value through CX innovation and excellence.

Udbhav Mishra has prior
experience in the following industries:
Infra Market | Swiggy | Ministry Of Micro Small And Medium Enterprises Government | Airtel | Perfetti Van Melle | Hal Kanpur

Udbhav Mishra has the following professional experience:
Fresh Bus | Infra Market | Swiggy | Ministry Of Micro Small And Medium Enterprises Government | Airtel | Perfetti Van Melle | Hal Kanpur