Udayen Sharma Email & Phone Number | ● A dynamic professional with over 19 years of experience in Customer Service, Analytics, Process Enhancement and Team Management ● Hands-on experience in mapping clients, identifying improvement areas & implementing measures to maximize satisfaction levels ● Adroit in ensuring delivery of high quality services to support customer's business needs and achieving continuous high customer satisfaction from all operational users for services ● Holds the distinction of visiting UK & US for project and migration of process – Nexidia (R Systems) ● Excellent communication skills with good interpersonal and relationship building abilities ● Six Sigma Black Belt Certified. Process Excellence, FMEA Core Competencies ● Spearheading activities to focus on business process reengineering based on analyzed data using Six Sigma methodology ● Partnering with businesses to analyze call drivers, determine root cause and make recommendations for process improvement to create value ● Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved preset service levels ● Training & monitoring team for ensuring efficiency in operations & meeting of individual and group targets ● Building and maintaining healthy business relations with clients and ensuring high customer satisfaction matrices by achieving delivery & service quality norms ● Coordinating with internal / external customers for running successful business operations and experience of implementing procedures and service standards for business excellence

Udayen Sharma

● A dynamic professional with over 19 years of experience in Customer Service, Analytics, Process En...
Vadodara, Gujarat, India

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Udayen Sharma’s Email udayen.sharma@etechgs.com

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Udayen Sharma’s Location Vadodara, Gujarat, India

Udayen Sharma’s Current Industry Etech Global Services

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Work Experience

Etech Global Services

Insights Leader

2021-04-01 00:00:00 - Present

Cogent E Services

Deputy General Manager Business Development

2017-10-01 00:00:00 - 2018-05-01 00:00:00

Digicall Teleservices

Senior Manager Business Intelligence

2016-10-01 00:00:00 - 2017-09-01 00:00:00

R Systems International

Lead Assistant Manager

2006-11-01 00:00:00 - 2016-10-01 00:00:00

Fcs Software

Sales Executive

2006-05-01 00:00:00 - 2006-11-01 00:00:00

Exl Services

CCE

2003-05-01 00:00:00 - 2006-05-01 00:00:00

Wipro Spectramind

CCE

2003-01-01 00:00:00 - 2003-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Udayen Sharma

Udayen Sharma is located at
Vadodara, Gujarat, India

Udayen Sharma is a ● A dynamic professional with over 19 years of experience in Customer Service, Analytics, Process Enhancement and Team Management ● Hands-on experience in mapping clients, identifying improvement areas & implementing measures to maximize satisfaction levels ● Adroit in ensuring delivery of high quality services to support customer's business needs and achieving continuous high customer satisfaction from all operational users for services ● Holds the distinction of visiting UK & US for project and migration of process – Nexidia (R Systems) ● Excellent communication skills with good interpersonal and relationship building abilities ● Six Sigma Black Belt Certified. Process Excellence, FMEA Core Competencies ● Spearheading activities to focus on business process reengineering based on analyzed data using Six Sigma methodology ● Partnering with businesses to analyze call drivers, determine root cause and make recommendations for process improvement to create value ● Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved preset service levels ● Training & monitoring team for ensuring efficiency in operations & meeting of individual and group targets ● Building and maintaining healthy business relations with clients and ensuring high customer satisfaction matrices by achieving delivery & service quality norms ● Coordinating with internal / external customers for running successful business operations and experience of implementing procedures and service standards for business excellence

Udayen Sharma currently works in the Etech Global Services |

No Languages Available

Udayen Sharma has prior
experience in the following industries:
Cogent E Services | Digicall Teleservices | R Systems International | Fcs Software | Exl Services | Wipro Spectramind

Udayen Sharma has the following professional experience:
Etech Global Services | Cogent E Services | Digicall Teleservices | R Systems International | Fcs Software | Exl Services | Wipro Spectramind