Uday Sasanapuri Email & Phone Number | Profile Summary ❖ Experienced in running and managing numerous Problem Management related reports and producing statistics and reports to demonstrate performance of the Problem Management process ❖ Handling escalations; working knowledge on Ticketing tools like Service Now, BMC Remedy, Maximo and GSD ❖ Good Stake holder management internal and external ❖ Exhibited excellence in analysis, design, implementation and management of enterprise-wide IT infrastructures, in coordinating and successfully resolving the problem/ incident within SLA/ benchmark time in a prompt and effective manner ❖ Distinguished capabilities in end-to-end process management, custom designing IT solutions to support end users and developing technical staff to achieve pre-set goals ❖ Recognized for sustaining infrastructure health; devised decisions and adjustments to ensure optimal network performance & organizational productivity ❖ Delivered expert services as a Problem Manager; drove efficiency of Problem Management Process, communicated directly with customers, IT executive and IT platform managers ❖ Adopted a culture of continual process improvement and best practice within region, with regional peers in global forums, to ensure processes and tools were effective ❖ Certified ISO 27001 Lead Auditor with basic experience into risk management and awaiting for opportunity to perform full length audits and step into Risk Management. ❖ Assisting with Configuration Management Implementation, Release Management Implementation, Operational Readiness Review Implementation ❖ Providing support and assistance to other operations’ team members and participating in team meetings to strategize Risk Management initiatives ❖ Establishing regular communication with relevant IT management and the business regarding the status of incident tickets and adherence to the incident management process ❖ Trained 500+ professional on ITIL processed such as Incident, Problem and change management processed ❖ Track record of creating, managing and retaining sound relationship with the team, vendors & stakeholders and communicating the areas of process improvement to boost the capacity of the IT Infrastructure and facilitate growth outcomes

Uday Sasanapuri

Profile Summary ❖ Experienced in running and managing numerous Problem Management related reports...
Hyderabad, Hyderabad, India

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Uday Sasanapuri’s Email uday.sasanapuri@hsbc.com

Uday Sasanapuri’s Phone Numbers +1 212-525-****

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Uday Sasanapuri’s Location Hyderabad, Hyderabad, India

Uday Sasanapuri’s Current Industry

Uday Sasanapuri’s Prior Industry Ibm | Compucom Csi Systems | Hcl Comnet | Mphasis

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Work Experience

Hsbc

Consultant Specialist

Present

Ibm

Service Delivery Specialist

2016-02-01 00:00:00 - 2018-08-01 00:00:00

Compucom Csi Systems

Business System Specialist

2015-04-01 00:00:00 - 2016-02-01 00:00:00

Hcl Comnet

Specialist (Incident And Problem Manager)

2013-05-01 00:00:00 - 2015-03-01 00:00:00

Mphasis

Specialized Senior Infrastructure Engineer

2011-06-01 00:00:00 - 2013-03-01 00:00:00

Skills

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Languages

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FAQ About Uday Sasanapuri

Uday Sasanapuri is located at
Hyderabad, Hyderabad, India

Uday Sasanapuri is a Profile Summary ❖ Experienced in running and managing numerous Problem Management related reports and producing statistics and reports to demonstrate performance of the Problem Management process ❖ Handling escalations; working knowledge on Ticketing tools like Service Now, BMC Remedy, Maximo and GSD ❖ Good Stake holder management internal and external ❖ Exhibited excellence in analysis, design, implementation and management of enterprise-wide IT infrastructures, in coordinating and successfully resolving the problem/ incident within SLA/ benchmark time in a prompt and effective manner ❖ Distinguished capabilities in end-to-end process management, custom designing IT solutions to support end users and developing technical staff to achieve pre-set goals ❖ Recognized for sustaining infrastructure health; devised decisions and adjustments to ensure optimal network performance & organizational productivity ❖ Delivered expert services as a Problem Manager; drove efficiency of Problem Management Process, communicated directly with customers, IT executive and IT platform managers ❖ Adopted a culture of continual process improvement and best practice within region, with regional peers in global forums, to ensure processes and tools were effective ❖ Certified ISO 27001 Lead Auditor with basic experience into risk management and awaiting for opportunity to perform full length audits and step into Risk Management. ❖ Assisting with Configuration Management Implementation, Release Management Implementation, Operational Readiness Review Implementation ❖ Providing support and assistance to other operations’ team members and participating in team meetings to strategize Risk Management initiatives ❖ Establishing regular communication with relevant IT management and the business regarding the status of incident tickets and adherence to the incident management process ❖ Trained 500+ professional on ITIL processed such as Incident, Problem and change management processed ❖ Track record of creating, managing and retaining sound relationship with the team, vendors & stakeholders and communicating the areas of process improvement to boost the capacity of the IT Infrastructure and facilitate growth outcomes