Tushita Sharma Email & Phone Number | Over 16 years of experience in Operations, Process Management, Workforce Management and Team Management. Workforce Management: Mapping business requirements; coordinating in development and implementation of processes in line with the pre-set guidelines. Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Client Servicing & Quality Assurance: Supervising customer service operations for rendering and achieving quality services. Providing first line customer support by answering queries & resolving their issues. Setting out quality standards for various operational areas & conducting regular quality audits, while adhering to the SLAs and work processes. Team Management: Identifying and implementing strategies for building team effectiveness. Promoting a spirit of cooperation between team members. Determining training needs of employees and conducting suitable training programmes to enhance their operational efficiency leading to increased productivity. Specialties: *Proficient in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery / Process Targets. *Demonstrated excellence in transitioning processes ensuring their smooth operations. *Proficient at maintaining cordial relationship with customers, ensuring quality and service norms thereby achieving customer satisfaction and business retention. *Excellent interpersonal, communication and organizational skills.

Tushita Sharma

Over 16 years of experience in Operations, Process Management, Workforce Management and Team Managem...
Metro Manila, Metro Manila, Philippines

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Tushita Sharma’s Email tushita.sharma@teleperformance.com

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Tushita Sharma’s Location Metro Manila, Metro Manila, Philippines

Tushita Sharma’s Current Industry Teleperformance

Tushita Sharma’s Prior Industry American Express Business Travel | Titli On Tips | American Express | Ge Capital

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Work Experience

Teleperformance

Senior Global Workforce Director

2021-08-01 00:00:00 - Present

American Express Business Travel

Manager, Memebership Travel Services International

2010-08-01 00:00:00 - 2011-10-01 00:00:00

Titli On Tips

Nail Art & Extensions- Privately Held

2010-10-01 00:00:00 - 2011-03-01 00:00:00

American Express

Real Time Analyst-Inbound Phone Operations

2006-06-01 00:00:00 - 2009-03-01 00:00:00

Ge Capital

Process Associate

2005-05-01 00:00:00 - 2006-06-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Tushita Sharma

Tushita Sharma is located at
Metro Manila, Metro Manila, Philippines

Tushita Sharma is a Over 16 years of experience in Operations, Process Management, Workforce Management and Team Management. Workforce Management: Mapping business requirements; coordinating in development and implementation of processes in line with the pre-set guidelines. Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Client Servicing & Quality Assurance: Supervising customer service operations for rendering and achieving quality services. Providing first line customer support by answering queries & resolving their issues. Setting out quality standards for various operational areas & conducting regular quality audits, while adhering to the SLAs and work processes. Team Management: Identifying and implementing strategies for building team effectiveness. Promoting a spirit of cooperation between team members. Determining training needs of employees and conducting suitable training programmes to enhance their operational efficiency leading to increased productivity. Specialties: *Proficient in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery / Process Targets. *Demonstrated excellence in transitioning processes ensuring their smooth operations. *Proficient at maintaining cordial relationship with customers, ensuring quality and service norms thereby achieving customer satisfaction and business retention. *Excellent interpersonal, communication and organizational skills.

Tushita Sharma currently works in the Teleperformance |

No Languages Available

Tushita Sharma has prior
experience in the following industries:
American Express Business Travel | Titli On Tips | American Express | Ge Capital

Tushita Sharma has the following professional experience:
Teleperformance | American Express Business Travel | Titli On Tips | American Express | Ge Capital