Trongnghia Ngo Email & Phone Number | It's an amazing journey to help your computer back to the best status.• Being an Enterprise Software Support Consultant for a well-known leading global IT corporation. • Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions. • Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner. • Identifying and escalating situations requiring urgent attention, understanding business impact and priorities. • Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission. • Reporting to Manager. - Managing, configuring, maintaining: AD, DNS, DHCP, auto backup system, monitoring and logging. - Configuring, managing, maintaining: routers ( Draytek Vigor 2900, Aztech, Tplink WR940N, Tplink WR842ND … ) , switches ( Tplink TL-SG 1024 -24ports, 3COM 48ports ). - Configuring, maintaining clients. - Managing CameraIP system, local line ( HiPath 1100 ). - Managing website: benhvienhanoi.com.vn - Support end users. ...- Managing, configuring, maintaining: AD, DNS, DHCP, auto backup system, monitoring and logging. - Managing, maintaining: routers ( Draytek Vigor 3300, cac router Tplink, Cisco … ), switches ( Tplink TL-SG 1024 – 24ports). - Configuring, maintaining clients at Head office and branches. - Managing CameraIP system, local line ( HiPath ) - Support end users at Head office and branches.

Trongnghia Ngo

It's an amazing journey to help your computer back to the best status.• Being an Enterprise Software...
Vietnam, Vietnam, Vietnam

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Trongnghia Ngo’s Email trongnghia.ngo@tekexperts.com

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Trongnghia Ngo’s Location Vietnam, Vietnam, Vietnam

Trongnghia Ngo’s Current Industry Ricoh Imaging Vietnam F8 services

Trongnghia Ngo’s Prior Industry Tek Experts | Hanoi General Hospital | Khuong & Le limited Co. - VMT Group

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Work Experience

Ricoh Imaging Vietnam

Assistant Manager

2018-05-01 00:00:00 - Present

F8 services

Owner, Founder, CEO

2017-05-01 00:00:00 - Present

Tek Experts

Senior Technical Support Analyst

2014-07-01 00:00:00 - 2018-05-01 00:00:00

Hanoi General Hospital

Windows System Administrator - IT support

2011-03-01 00:00:00 - 2014-05-01 00:00:00

Khuong & Le limited Co. - VMT Group

IT support

2010-07-01 00:00:00 - 2011-03-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Trongnghia Ngo

Trongnghia Ngo is located at
Vietnam, Vietnam, Vietnam

Trongnghia Ngo is a It's an amazing journey to help your computer back to the best status.• Being an Enterprise Software Support Consultant for a well-known leading global IT corporation. • Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions. • Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner. • Identifying and escalating situations requiring urgent attention, understanding business impact and priorities. • Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission. • Reporting to Manager. - Managing, configuring, maintaining: AD, DNS, DHCP, auto backup system, monitoring and logging. - Configuring, managing, maintaining: routers ( Draytek Vigor 2900, Aztech, Tplink WR940N, Tplink WR842ND … ) , switches ( Tplink TL-SG 1024 -24ports, 3COM 48ports ). - Configuring, maintaining clients. - Managing CameraIP system, local line ( HiPath 1100 ). - Managing website: benhvienhanoi.com.vn - Support end users. ...- Managing, configuring, maintaining: AD, DNS, DHCP, auto backup system, monitoring and logging. - Managing, maintaining: routers ( Draytek Vigor 3300, cac router Tplink, Cisco … ), switches ( Tplink TL-SG 1024 – 24ports). - Configuring, maintaining clients at Head office and branches. - Managing CameraIP system, local line ( HiPath ) - Support end users at Head office and branches.

Trongnghia Ngo currently works in the Ricoh Imaging Vietnam | F8 services |

No Languages Available

Trongnghia Ngo has prior
experience in the following industries:
Tek Experts | Hanoi General Hospital | Khuong & Le limited Co. - VMT Group

Trongnghia Ngo has the following professional experience:
Ricoh Imaging Vietnam | F8 services | Tek Experts | Hanoi General Hospital | Khuong & Le limited Co. - VMT Group