Trish Phillipson Email & Phone Number | A highly motivated, hard working individual with over 25 years experience of managing diverse teams within customer focussed, operational departments, primarily within high profile complaints departments and call centre environments, dealing with a wide range of products and procedures, particularly those relating to FCA and FOS frameworks. Highly developed leadership and training skills, evidenced by extensive experience in managing multi-function business areas at Operations level and sound experience of monitoring and benchmarking management and team performance, operational forecasting and achieving excellent results from challenging targets. This has given me invaluable experience of setting and monitoring SLAs, KPIs and highlighting trends, whilst being mindful of the need to address performance development and coaching within multiple teams. I also have proven experience in managing cost centres, including full budget responsibility and capacity planning, whilst managing to deliver business plans through effective controls over costs, resources and processes. I have achieved my results through excellent interpersonal, communication and influencing skills, both written and oral, plus a common sense approach, sense of humour and proven flexible attitude.

Trish Phillipson

A highly motivated, hard working individual with over 25 years experience of managing diverse teams...
Olney, England, United Kingdom

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Trish Phillipson’s Phone Numbers +44 345 730 ****

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Trish Phillipson’s Location Olney, England, United Kingdom

Trish Phillipson’s Current Industry Nationwide Building Society

Trish Phillipson’s Prior Industry Living | Santander

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2013-01-01 00:00:00 - Present

Australia

2010-06-01 00:00:00 - 2011-04-01 00:00:00

Complaints Manager

1985-05-01 00:00:00 - 2010-06-01 00:00:00

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Trish Phillipson is a A highly motivated, hard working individual with over 25 years experience of managing diverse teams within customer focussed, operational departments, primarily within high profile complaints departments and call centre environments, dealing with a wide range of products and procedures, particularly those relating to FCA and FOS frameworks. Highly developed leadership and training skills, evidenced by extensive experience in managing multi-function business areas at Operations level and sound experience of monitoring and benchmarking management and team performance, operational forecasting and achieving excellent results from challenging targets. This has given me invaluable experience of setting and monitoring SLAs, KPIs and highlighting trends, whilst being mindful of the need to address performance development and coaching within multiple teams. I also have proven experience in managing cost centres, including full budget responsibility and capacity planning, whilst managing to deliver business plans through effective controls over costs, resources and processes. I have achieved my results through excellent interpersonal, communication and influencing skills, both written and oral, plus a common sense approach, sense of humour and proven flexible attitude.