Tricia Grinham Email & Phone Number | • Seconded to a local office to manage a team of 6, and bring to conclusion the backlog of over 6,000 outstanding claims and approximately 3,000 pieces of outstanding post while still operating the day to day running of the department. Implemented and managed strong training procedures and appraisals to successfully clear the backlog within the set timescale. • Calmly and professionally dealt with irate customers over the telephone, ensuring that all circumstances were taken into consideration to correctly resolve or elevate as required thereby ensuring customer satisfaction whenever possible. • In addition, managed a team of office support staff, including reception, secretarial, post room, IT and general office upkeep. • Successfully handled the total refurbishment of the office from initial planning stages to inception ensuring that health and safety regulations were adhered to and that the office was fully functional on time as required by the business. • Effectively raised interest in a 3 day course which addressed personal awareness and encouraged active self development, empowering staff, allowing them to push themselves outside of their comfort zones, bringing teams closer together, thus creating a more positive working atmosphere overall.

Tricia Grinham

• Seconded to a local office to manage a team of 6, and bring to conclusion the backlog of over 6,00...
Teignmouth, Teignmouth, United Kingdom

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Tricia Grinham’s Location Teignmouth, Teignmouth, United Kingdom

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Insurance Claims and Support Manager

1997-01-01 00:00:00 - 2003-05-01 00:00:00

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Tricia Grinham is a • Seconded to a local office to manage a team of 6, and bring to conclusion the backlog of over 6,000 outstanding claims and approximately 3,000 pieces of outstanding post while still operating the day to day running of the department. Implemented and managed strong training procedures and appraisals to successfully clear the backlog within the set timescale. • Calmly and professionally dealt with irate customers over the telephone, ensuring that all circumstances were taken into consideration to correctly resolve or elevate as required thereby ensuring customer satisfaction whenever possible. • In addition, managed a team of office support staff, including reception, secretarial, post room, IT and general office upkeep. • Successfully handled the total refurbishment of the office from initial planning stages to inception ensuring that health and safety regulations were adhered to and that the office was fully functional on time as required by the business. • Effectively raised interest in a 3 day course which addressed personal awareness and encouraged active self development, empowering staff, allowing them to push themselves outside of their comfort zones, bringing teams closer together, thus creating a more positive working atmosphere overall.