Tracy Pelon Email & Phone Number | Passionate, energetic leader who builds business value by synergizing people and processes across global teams. I’m a strategic visionary for content publishing, technology, customer support and community operations with demonstrated transformational expertise. Known as a successful team builder, coach, and mentor with the ability to balance employee growth with organizational needs. ✰ Highly skilled in knowledge and information delivery systems, and leading teams to create relevant content with data-driven results. ✰ Proven history of driving and delivering innovative technology solutions that yield revenue-generating and cost-saving business outcomes. ✰ Effective relationship management skills with business leaders, stakeholders, partners, vendors, and customers. SELECTED CAREER HIGHLIGHTS ▪️ Managed the design, implementation and workflow processes for a new developer portal focusing on empowering developers and partners with information to learn, implement and contribute to the Zuora API engineering process. ▪️ Analyzed, selected and implemented new content publishing systems and production workflow processes from legacy systems to industry-leading solutions for multiple businesses, vastly improving efficiencies, productivity and cost savings. ▪️ Overhauled and significantly improved data analytics and reporting capabilities by implementing new technologies and standardizing key performance indicators used across all business units. Evaluated and streamlined publishing operations processes at Public Library of Science (PLOS) during exponential growth (> 40% per year), while maintaining same staffing levels. Reduced article publication times by >20 days, saving monthly production costs by over 150K per month. ▪️ Increased customer support ticket deflection by >25% by improving the self-service content and content discoverability. ▪️ Developed a unified content strategy across multiple delivery platforms to improve self-service discoverability, user experience and integration with the customer support ticketing system.

Tracy Pelon

Passionate, energetic leader who builds business value by synergizing people and processes across gl...
Mill Valley, California, United States

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Tracy Pelon’s Email t.pelon@celonis.com

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Tracy Pelon’s Location Mill Valley, California, United States

Tracy Pelon’s Current Industry Celonis

Tracy Pelon’s Prior Industry Zuora | Public Library Of Science | Autodesk

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Work Experience

Celonis

Head Of Knowledge Management

2021-05-01 00:00:00 - Present

Zuora

Director, Global Support, Technical Documentation & Community

2016-04-01 00:00:00 - 2021-04-01 00:00:00

Public Library Of Science

Director of Production, Publishing Operations and Web Technologies

2008-01-01 00:00:00 - 2014-04-01 00:00:00

Autodesk

Technical Publications Manager

1994-09-01 00:00:00 - 2006-09-01 00:00:00

Skills

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Languages

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FAQ About Tracy Pelon

Tracy Pelon is located at
Mill Valley, California, United States

Tracy Pelon is a Passionate, energetic leader who builds business value by synergizing people and processes across global teams. I’m a strategic visionary for content publishing, technology, customer support and community operations with demonstrated transformational expertise. Known as a successful team builder, coach, and mentor with the ability to balance employee growth with organizational needs. ✰ Highly skilled in knowledge and information delivery systems, and leading teams to create relevant content with data-driven results. ✰ Proven history of driving and delivering innovative technology solutions that yield revenue-generating and cost-saving business outcomes. ✰ Effective relationship management skills with business leaders, stakeholders, partners, vendors, and customers. SELECTED CAREER HIGHLIGHTS ▪️ Managed the design, implementation and workflow processes for a new developer portal focusing on empowering developers and partners with information to learn, implement and contribute to the Zuora API engineering process. ▪️ Analyzed, selected and implemented new content publishing systems and production workflow processes from legacy systems to industry-leading solutions for multiple businesses, vastly improving efficiencies, productivity and cost savings. ▪️ Overhauled and significantly improved data analytics and reporting capabilities by implementing new technologies and standardizing key performance indicators used across all business units. Evaluated and streamlined publishing operations processes at Public Library of Science (PLOS) during exponential growth (> 40% per year), while maintaining same staffing levels. Reduced article publication times by >20 days, saving monthly production costs by over 150K per month. ▪️ Increased customer support ticket deflection by >25% by improving the self-service content and content discoverability. ▪️ Developed a unified content strategy across multiple delivery platforms to improve self-service discoverability, user experience and integration with the customer support ticketing system.