Tracey Kent Email & Phone Number | Over 20 years’ experience working for UK largest water and wastewater company. Extensive experience in working in a heavily regulated competitive commercial business to business markets, successfully managing projects to develop and price services to meet customer expectations and company objectives as well as driving business improvements to increase customer satisfaction and market performance. Adaptable team member who is willing to support customers and colleagues during challenging times for example volunteering to hand out bottled water to customers during supply interruptions, volunteering to provide assistance during the period of national morning for the Queen and working as part of a drought response team. Passionate about customer service and driving change to improve performance. Lean Six Sigma Qualified. Key achievements Successful development of my career at Thames Water since graduation. Being nominated for Spotlight on Excellence employee recognition award in two categories, achieving outstanding performance in end of year performance review and receiving promotions to reach a senior level in the company. Expert analysis of extensive and complex legislation, delivering several projects as part of change programme ensuing business readiness for the national opening of the non-household retail market, which was the biggest change in the water industry since privatisation. Effective management of several service improvement projects to ensure external commitments made in response to Ofwat’s Competition Act investigation made by the Exec were delivered to the required deadlines, ensuring the investigation concluded with no enforcement action being taken against the company.

Tracey Kent

Over 20 years’ experience working for UK largest water and wastewater company. Extensive experience...
High Wycombe, High Wycombe, United Kingdom

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Tracey Kent’s Email tracey.kent@thameswater.co.uk

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Tracey Kent’s Location High Wycombe, High Wycombe, United Kingdom

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Thames Water

Customer Strategy Analyst

Present

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Tracey Kent is located at
High Wycombe, High Wycombe, United Kingdom

Tracey Kent is a Over 20 years’ experience working for UK largest water and wastewater company. Extensive experience in working in a heavily regulated competitive commercial business to business markets, successfully managing projects to develop and price services to meet customer expectations and company objectives as well as driving business improvements to increase customer satisfaction and market performance. Adaptable team member who is willing to support customers and colleagues during challenging times for example volunteering to hand out bottled water to customers during supply interruptions, volunteering to provide assistance during the period of national morning for the Queen and working as part of a drought response team. Passionate about customer service and driving change to improve performance. Lean Six Sigma Qualified. Key achievements Successful development of my career at Thames Water since graduation. Being nominated for Spotlight on Excellence employee recognition award in two categories, achieving outstanding performance in end of year performance review and receiving promotions to reach a senior level in the company. Expert analysis of extensive and complex legislation, delivering several projects as part of change programme ensuing business readiness for the national opening of the non-household retail market, which was the biggest change in the water industry since privatisation. Effective management of several service improvement projects to ensure external commitments made in response to Ofwat’s Competition Act investigation made by the Exec were delivered to the required deadlines, ensuring the investigation concluded with no enforcement action being taken against the company.