Tracey Johnson

Tracey Johnson

Contact Center Operations/Workforce Management Executive
Minneapolis, Minnesota, United States

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Work Experience

Allina Health

Senior Workforce Management Leader - Customer Experience Center

2023-05-01 - Present

Optum

Senior Director - Business Transformation, Contact Center Workforce Management

2020-08-01 - 2022-10-01

Prudential Financial

Senior Director, Financial Advisory Sales & Service Contact Center Operations

2017-09-01 - 2020-02-01

Allianz Life

Director, Contact Center Workforce Management & Capacity Planning

2016-07-01 - 2017-09-01

The Hartford

Director, Contact Center Workforce Management & Capacity Planning

2015-01-01 - 2016-06-01

UnitedHealth Group

Director, Call Center Workforce Management

2009-01-01 - 2014-01-01

Wells Fargo

Vice President, Brokerage Services Call Center

2006-01-01 - 2008-01-01

Ameriprise Financial

Director - Financial Services Contact Center

1996-01-01 - 2006-01-01

Skills

doctors family practice health & medical hospitals obstetricians & gynecologists optometrists physical therapy rehabilitation center sports medicine

Languages

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