Tosha Blalack Email & Phone Number | Sole responsibility of a 50 (plus) analyst team in very high volume call center. Blend telephone communications. Cross trained in HR/Payroll, recruiting, company marketing, hiring, training, and coaching. scorecards reviews, QA/AHT/FCR\ etc. all metrics evaluated, KPI evaluations, escalations, Client service level assurance, daily leadership and guidance. coordination and presentation of Team meetings and superior meetings. met all daily, weekly. monthly. quarterly , and yearly deadlines and quotas. Over 10 years supervisor/management experience, current Supervisor Role held is Fraud prevention and protection.

Tosha Blalack

Sole responsibility of a 50 (plus) analyst team in very high volume call center. Blend telephone com...
Jacksonville, Florida, United States

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Tosha Blalack’s Location Jacksonville, Florida, United States

Tosha Blalack’s Current Industry Citi

Tosha Blalack’s Prior Industry Elite Private Bartenders | Elite Imaging | Orange Park Internal Medicine

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Supervisor of Operations

2013-01-01T00:00:00.000Z - Present

Private Event Model Bartender (Seldom PRN held )

2010-04-01T00:00:00.000Z - 2013-02-01T00:00:00.000Z

Office Supervisor

2009-01-01T00:00:00.000Z - 2013-01-01T00:00:00.000Z

Office Manager Assistant

2006-10-01T00:00:00.000Z - 2009-01-01T00:00:00.000Z

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Tosha Blalack is a Sole responsibility of a 50 (plus) analyst team in very high volume call center. Blend telephone communications. Cross trained in HR/Payroll, recruiting, company marketing, hiring, training, and coaching. scorecards reviews, QA/AHT/FCR\ etc. all metrics evaluated, KPI evaluations, escalations, Client service level assurance, daily leadership and guidance. coordination and presentation of Team meetings and superior meetings. met all daily, weekly. monthly. quarterly , and yearly deadlines and quotas. Over 10 years supervisor/management experience, current Supervisor Role held is Fraud prevention and protection.