Tony Byrnes Email & Phone Number | Repeated success guiding the implementation and improvement of customer experience and service policies at all levels according to organisational values and standards. Skilled in driving product excellence by leading teams of specialists and general staff to deliver outstanding services. Experienced in aligning operational and business growth strategies with customer service needs by building internal alliances, integrating procedures with experience objectives and championing service excellence in the decision-making process. Expert presenter and negotiator; able to forge strong relationships with strategic partners and build consensus across multiple organisational levels. Highlights of Expertise • Conflict Resolution & Complaints Management • Problem Analytics/ Root Cause Analysis • Customer Relations/ Client Satisfaction • Quality Standards/ Compliance/ Stakeholders • Process Optimisation & Service Improvement • Contracts Negotiations/ SLAs • People Leadership and Team Development • Operations Planning/ Management

Tony Byrnes

Repeated success guiding the implementation and improvement of customer experience and service polic...
Somerville, Victoria, Australia

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Tony Byrnes’s Email tony.byrnes@frankston.vic.gov.au

Tony Byrnes’s Phone Numbers

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Tony Byrnes’s Location Somerville, Victoria, Australia

Tony Byrnes’s Current Industry Frankston City Council

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Work Experience

Frankston City Council

Supervisory Inspector

2022-10-01 00:00:00 - Present

Australian Motoring Services

Quality, Training and Continuous Improvement Coordinator

2020-10-01 00:00:00 - 2022-11-01 00:00:00

Serco

Operations Team Manager

2020-06-01 00:00:00 - 2020-10-01 00:00:00

Spotlight Retail

Department Manager

2019-11-01 00:00:00 - 2020-06-01 00:00:00

Bp

Customer Experience Lead

2019-07-01 00:00:00 - 2019-09-01 00:00:00

Telstra

Network Manager

2017-03-01 00:00:00 - 2018-11-01 00:00:00

Australia Post

Team Leader, Inbound

2010-06-01 00:00:00 - 2010-09-01 00:00:00

Cheltenham Regional Cemetery Trust

Client Services and Sales Manager

2009-03-01 00:00:00 - 2009-07-01 00:00:00

Ombudsman Of Victoria

Intake and Assessment Officer

2009-02-01 00:00:00 - 2009-03-01 00:00:00

Federal Attorney Generals Department Australian Crime Commission

Complaint & Professional Standards & Integrity Coordinator

2007-09-01 00:00:00 - 2008-07-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Tony Byrnes

Tony Byrnes is located at
Somerville, Victoria, Australia

Tony Byrnes is a Repeated success guiding the implementation and improvement of customer experience and service policies at all levels according to organisational values and standards. Skilled in driving product excellence by leading teams of specialists and general staff to deliver outstanding services. Experienced in aligning operational and business growth strategies with customer service needs by building internal alliances, integrating procedures with experience objectives and championing service excellence in the decision-making process. Expert presenter and negotiator; able to forge strong relationships with strategic partners and build consensus across multiple organisational levels. Highlights of Expertise • Conflict Resolution & Complaints Management • Problem Analytics/ Root Cause Analysis • Customer Relations/ Client Satisfaction • Quality Standards/ Compliance/ Stakeholders • Process Optimisation & Service Improvement • Contracts Negotiations/ SLAs • People Leadership and Team Development • Operations Planning/ Management

Tony Byrnes currently works in the Frankston City Council |

No Languages Available

Tony Byrnes has prior
experience in the following industries:
Australian Motoring Services | Serco | Spotlight Retail | Bp | Telstra | Australia Post | Cheltenham Regional Cemetery Trust | Ombudsman Of Victoria | Federal Attorney Generals Department Australian Crime Commission

Tony Byrnes has the following professional experience:
Frankston City Council | Australian Motoring Services | Serco | Spotlight Retail | Bp | Telstra | Australia Post | Cheltenham Regional Cemetery Trust | Ombudsman Of Victoria | Federal Attorney Generals Department Australian Crime Commission