Tony Burks Email & Phone Number | Dedicated business operations support professional with 10 plus years' experience of improving organizational performance by nurturing stakeholder relationships and delivering actionable insights for technological and procedural enhancements. My commitment to clear communication has been instrumental in executing transformational changes that bolster productivity and reduce costs. Leveraging problem-solving skills and a keen attention to detail, I've achieved improving operational efficiencies, notably through the creation of new technical resources, enhancing the customer experience and the optimization of workflow processes. Key Competencies: Business Insights, Root Cause Analysis, Business Process Improvement, Written Communication, Creative Problem Solving, Customer Insights and Escalation Specialist. Led the creation, implementation and onboarding of 15 member Operations support team increasing insight production by 30% annually while reducing project completion time by 50%. Produced written actionable data insights influencing leadership level tech enhancements reducing 30% of inbound contact volume. Innovated the design and execution of business data deep dives producing actionable process improvement recommendations reducing 10% of overall support team case volume.

Tony Burks

Dedicated business operations support professional with 10 plus years' experience of improving organ...
Seattle, Seattle, United States

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Tony Burks’s Email tburks@amazon.com

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Tony Burks’s Location Seattle, Seattle, United States

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Tony Burks’s Prior Industry Amazon | Rylem Powered By The People | Progressive Insurance

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Business Insights Specialist

2023-02-01 00:00:00 - 2024-05-01 00:00:00

Employee Lifecycle Specialist (Contract Amazon)

2013-06-01 00:00:00 - 2013-08-01 00:00:00

Claims Generalist Intermediate

2008-06-01 00:00:00 - 2013-01-01 00:00:00

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Tony Burks is a Dedicated business operations support professional with 10 plus years' experience of improving organizational performance by nurturing stakeholder relationships and delivering actionable insights for technological and procedural enhancements. My commitment to clear communication has been instrumental in executing transformational changes that bolster productivity and reduce costs. Leveraging problem-solving skills and a keen attention to detail, I've achieved improving operational efficiencies, notably through the creation of new technical resources, enhancing the customer experience and the optimization of workflow processes. Key Competencies: Business Insights, Root Cause Analysis, Business Process Improvement, Written Communication, Creative Problem Solving, Customer Insights and Escalation Specialist. Led the creation, implementation and onboarding of 15 member Operations support team increasing insight production by 30% annually while reducing project completion time by 50%. Produced written actionable data insights influencing leadership level tech enhancements reducing 30% of inbound contact volume. Innovated the design and execution of business data deep dives producing actionable process improvement recommendations reducing 10% of overall support team case volume.