Toni Hartzell Email & Phone Number | Toni Hartzell serves as a Senior Manager, Global Customer Experience & Quality at Ttec/TeleTech. She is a leading member of the Quality & Customer Experience Team that is responsible for achieving optimal customer experience solutions through business intelligence, and process/continuous improvements creating value for current and potential Ttec business clients by reducing cost, generating revenue, improving operational efficiencies and improving the customers experience. Since 2008, with over 10 years in Quality & Customer Service Experience, Toni has focused on multiple team project management and engagement, while leveraging the quality team members as experts in their craft. She applies her strong experience in partnering with the clients with her drive for excellence to achieve business results across multiple lines of business both domestically and internationally, managing teams in Mexico, Asia Pacific, European Sites and the United States. A graduate of Southwest Baptist University, Toni holds a Bachelor of Arts degree in Communications, minor in Psychology and Public Relations and emphasis in Interpersonal Relations. Her educational background has been leveraged in Executive Escalation Process Handling, Client Liaison Communication and Project Cycle Management. Toni has served roles in Operations (Service Delivery Management and Pilot Launches), Customer Experience/Quality, Vendor Management, and Program/Account Management. Toni excels at problem/solution analysis for accounts working with the client structure and team to analyze key pain points and recommend solutions/next step needs before handing off to the steady state team She enjoys spending time with family, traveling the world, reading and scrapbooking.

Toni Hartzell

Toni Hartzell serves as a Senior Manager, Global Customer Experience & Quality at Ttec/TeleTech. She...
Springfield-Branson, Missouri, United States

*50 free lookup(s) per month.

No credit card required.

Toni Hartzell’s Email thartzell@ttec.com

Toni Hartzell’s Phone Numbers

Get TONI’s Phone Number (For Free)

Social Media

Toni Hartzell’s Location Springfield-Branson, Missouri, United States

Toni Hartzell’s Current Industry Teletech

Toni Hartzell’s Prior Industry

Not the Toni Hartzell you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Teletech

Senior Manager Global Customer Experience & Quality Team

2017-01-01 00:00:00 - Present

Skills

No Skills Available

Languages

No Languages Available

FAQ About Toni Hartzell

Toni Hartzell is located at
Springfield-Branson, Missouri, United States

Toni Hartzell is a Toni Hartzell serves as a Senior Manager, Global Customer Experience & Quality at Ttec/TeleTech. She is a leading member of the Quality & Customer Experience Team that is responsible for achieving optimal customer experience solutions through business intelligence, and process/continuous improvements creating value for current and potential Ttec business clients by reducing cost, generating revenue, improving operational efficiencies and improving the customers experience. Since 2008, with over 10 years in Quality & Customer Service Experience, Toni has focused on multiple team project management and engagement, while leveraging the quality team members as experts in their craft. She applies her strong experience in partnering with the clients with her drive for excellence to achieve business results across multiple lines of business both domestically and internationally, managing teams in Mexico, Asia Pacific, European Sites and the United States. A graduate of Southwest Baptist University, Toni holds a Bachelor of Arts degree in Communications, minor in Psychology and Public Relations and emphasis in Interpersonal Relations. Her educational background has been leveraged in Executive Escalation Process Handling, Client Liaison Communication and Project Cycle Management. Toni has served roles in Operations (Service Delivery Management and Pilot Launches), Customer Experience/Quality, Vendor Management, and Program/Account Management. Toni excels at problem/solution analysis for accounts working with the client structure and team to analyze key pain points and recommend solutions/next step needs before handing off to the steady state team She enjoys spending time with family, traveling the world, reading and scrapbooking.