Tomasina Channer Email & Phone Number | I am senior customer experience and strategic initiatives professional. I am consistently recognized as a high performer and effective people leader. My span of responsibility has ranged from a 40-500+ persons operation- both on, near and off-shore. Financial services, Inside Sales, Technology, Telco/Communications and Insurance verticals make me a well rounded leader. I am frequently asked to present my customer service philosophy in order to retain and acquire new business- I am most proud when executives comment how passionate and effective I am in leading an engaged, customer centric team. Lastly, I can drive results. I have a keen ability to deep dive and understand the contact centre analytics to identify performance gaps and develop executable strategies and solutions. Specialties: People/Leadership Development Customer Experience Strategic Initiative Projects Operational Excellence Change Management Performance Management Relationship management Revenue Generation (Service to Sales) Facilitation & Curriculum design Inside Sales Leadership In terms of volunteer work, I am passionate about the giving back and focus my time in the Developmental Disabilities area, specifically with Extend-a-Family Waterloo region. I was a member of the Board of Directors for the past four years, as well as a member of the HR committee. I held the position of Secretary and then Vice Chair in my final 2021/22 year. This opportunity allowed me to lend my extensive professional experience to assist the agency with updating their strategic plan, board and community position recruitment as well as obtaining certification through Imagine Canada.

Tomasina Channer

I am senior customer experience and strategic initiatives professional. I am consistently recognized...
Cambridge, Ontario, Canada

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Tomasina Channer’s Email tomasina.channer@sunlife.com

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Tomasina Channer’s Location Cambridge, Ontario, Canada

Tomasina Channer’s Current Industry Manulife

Tomasina Channer’s Prior Industry Sun Life Financial | Manulife Financial | Arvato Digital Services | Knowledgepoint Consulting | Nco

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Work Experience

Manulife

Director Strategic Initiatives

2019-05-01 00:00:00 - Present

Sun Life Financial

Director- Operations, Group Retirement Solutions

2015-01-01 00:00:00 - 2016-06-01 00:00:00

Manulife Financial

Director- Group Contact Centre

2013-04-01 00:00:00 - 2015-01-01 00:00:00

Arvato Digital Services

Global Account Manager

2006-03-01 00:00:00 - 2007-07-01 00:00:00

Knowledgepoint Consulting

Consultant- Managing Partner

2004-01-01 00:00:00 - 2006-01-01 00:00:00

Nco

Director, Operations

1999-01-01 00:00:00 - 2004-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Tomasina Channer

Tomasina Channer is located at
Cambridge, Ontario, Canada

Tomasina Channer is a I am senior customer experience and strategic initiatives professional. I am consistently recognized as a high performer and effective people leader. My span of responsibility has ranged from a 40-500+ persons operation- both on, near and off-shore. Financial services, Inside Sales, Technology, Telco/Communications and Insurance verticals make me a well rounded leader. I am frequently asked to present my customer service philosophy in order to retain and acquire new business- I am most proud when executives comment how passionate and effective I am in leading an engaged, customer centric team. Lastly, I can drive results. I have a keen ability to deep dive and understand the contact centre analytics to identify performance gaps and develop executable strategies and solutions. Specialties: People/Leadership Development Customer Experience Strategic Initiative Projects Operational Excellence Change Management Performance Management Relationship management Revenue Generation (Service to Sales) Facilitation & Curriculum design Inside Sales Leadership In terms of volunteer work, I am passionate about the giving back and focus my time in the Developmental Disabilities area, specifically with Extend-a-Family Waterloo region. I was a member of the Board of Directors for the past four years, as well as a member of the HR committee. I held the position of Secretary and then Vice Chair in my final 2021/22 year. This opportunity allowed me to lend my extensive professional experience to assist the agency with updating their strategic plan, board and community position recruitment as well as obtaining certification through Imagine Canada.

Tomasina Channer currently works in the Manulife |

No Languages Available

Tomasina Channer has prior
experience in the following industries:
Sun Life Financial | Manulife Financial | Arvato Digital Services | Knowledgepoint Consulting | Nco

Tomasina Channer has the following professional experience:
Manulife | Sun Life Financial | Manulife Financial | Arvato Digital Services | Knowledgepoint Consulting | Nco