Tom Mccallum Email & Phone Number | Experienced Senior Service Delivery Manager working within the IT industry on various market sectors. Professionally trained and qualified in management techniques, customer account management and service management processes. I have a proven track record of Client upselling, implementing continual service improvements, working to tight deadlines and delivering service excellence to global and UK based customers. I am currently delivering services within traditional IT infrastructure, Cloud/ Online services and retail networked environments. Current Status I am currently based at the Client HQ in Glasgow responsible for Service Delivery to all 55 national locations as well the UK locations with 3 regional SDM’s reporting to me. I am also responsible for the ITIL service wrap around their other IT vendors and work with their Supplier management to provide delivery their IT services. We are currently transitioning the client into Azure Cloud Service with the deployment of O365, migration of exchange and development of Windows 10 deployment globally to 2000 users including packaging of application such as Teams and OneDrive ensuring that Service Introduction of support services for 24/7 model.

Tom Mccallum

Experienced Senior Service Delivery Manager working within the IT industry on various market sectors...
Falkirk, Falkirk, United Kingdom

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Tom Mccallum’s Location Falkirk, Falkirk, United Kingdom

Tom Mccallum’s Current Industry Getronics

Tom Mccallum’s Prior Industry Pinkroccade | Pink Roccade | Computeraid

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Senior Service Delivery Manger

2011-08-01 00:00:00 - Present

Client Service Manager

2002-01-01 00:00:00 - 2006-01-01 00:00:00

Customer Service Manager

1997-01-01 00:00:00 - 2001-09-01 00:00:00

Service Delivery Manager

1994-01-01 00:00:00 - 1997-01-01 00:00:00

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Tom Mccallum is a Experienced Senior Service Delivery Manager working within the IT industry on various market sectors. Professionally trained and qualified in management techniques, customer account management and service management processes. I have a proven track record of Client upselling, implementing continual service improvements, working to tight deadlines and delivering service excellence to global and UK based customers. I am currently delivering services within traditional IT infrastructure, Cloud/ Online services and retail networked environments. Current Status I am currently based at the Client HQ in Glasgow responsible for Service Delivery to all 55 national locations as well the UK locations with 3 regional SDM’s reporting to me. I am also responsible for the ITIL service wrap around their other IT vendors and work with their Supplier management to provide delivery their IT services. We are currently transitioning the client into Azure Cloud Service with the deployment of O365, migration of exchange and development of Windows 10 deployment globally to 2000 users including packaging of application such as Teams and OneDrive ensuring that Service Introduction of support services for 24/7 model.