Todd Welch Cpa Email & Phone Number | C-Level Financial Services and BPO Call Center industry veteran with 30 years of experience, specializing in leveraging operations-actionable data to results. Over two decades of executive level, industry-leading customer-centric success. My key focus has always been optimizing the balance between KPI and sustainable strategic growth. History of leading multiple business units, both domestic and near-shore call centers, including Work At Home staff. Span of control exceeding 1,500 agents with 5+ direct reports. Direct control of 65M+ ARM revenue and 40M+ BPO revenue annually. Expertise in formulating sophisticated strategies, recovery models and related forecasting and reporting within tight regulatory and compliance constraints, under the most volatile business and macro-economic conditions. Experienced interactions with private equity, from Partners to Analysts, creating models to analyze potential acquisition's expected value to assessing operational strengths and weaknesses. Routinely developed relevant key performance indicators for delivery to senior level equity partners and executive teams through the sale process and beyond.

Todd Welch Cpa

C-Level Financial Services and BPO Call Center industry veteran with 30 years of experience, special...
United States

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Todd Welch Cpa’s Email twelch@ercbpo.com

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Todd Welch Cpa’s Location United States

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Todd Welch Cpa’s Prior Industry Erc | United Recovery Systems | Iqor

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Chief Operating Officer

2019-01-01 00:00:00 - 2021-11-01 00:00:00

Senior Vice President of Strategy, Operations, Finance

2008-03-01 00:00:00 - 2017-03-01 00:00:00

Director of Operations

1992-07-01 00:00:00 - 2002-05-01 00:00:00

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Todd Welch Cpa is a C-Level Financial Services and BPO Call Center industry veteran with 30 years of experience, specializing in leveraging operations-actionable data to results. Over two decades of executive level, industry-leading customer-centric success. My key focus has always been optimizing the balance between KPI and sustainable strategic growth. History of leading multiple business units, both domestic and near-shore call centers, including Work At Home staff. Span of control exceeding 1,500 agents with 5+ direct reports. Direct control of 65M+ ARM revenue and 40M+ BPO revenue annually. Expertise in formulating sophisticated strategies, recovery models and related forecasting and reporting within tight regulatory and compliance constraints, under the most volatile business and macro-economic conditions. Experienced interactions with private equity, from Partners to Analysts, creating models to analyze potential acquisition's expected value to assessing operational strengths and weaknesses. Routinely developed relevant key performance indicators for delivery to senior level equity partners and executive teams through the sale process and beyond.