Todd Sale Email & Phone Number | I am obsessed with Customer Experience as a high capacity Operations Leader. I have a proven track record of delivering great Customer Experiences while balancing effectiveness, cost, and associate needs. I thrive at simplifying complexity and ambiguity in order to ensure stakeholder alignment and high performance. My progressive career has delivered meaningful Customer Experience improvements. I excel at improving effectiveness by leveraging technology, processes and team execution. I frequently context switch between strategic objectives and tactical execution driving both alignment and high performance delivery across diverse teams. I love to dive deep and solve problems through collaboration, digital optimization and metric driven balanced scorecards while continuously learning as business environments and needs evolve. My teams are always a work in progress as we continuously build and improve while driving world class results in a positive work environment focused on people. I have a heart for serving others. My teams deliver great Customer Experiences and Revenue Results - 75% NPS improvement - 300% Google rating improvement - Directly lead companies largest client onboarding and support enabling material revenue growth - Built revenue retention tools, processes and management cadence delivering significant revenue retention My teams create Digital and Resource Optimization - Successfully launched CRM (SalesForce) creating a 360 customer view and enabling revenue retention, reduced risk, and realtime voice of customer analytics - Built and launched Desktop Process Automation (PEGA) reducing errors and complexity while improving both customer and associate experience - Created Virtual Assistant reducing servicing time with path to fully automated servicing - Automated back office processing replacing expensive labor with Robotic Process Automation, reducing cost 30% and reduced cycle times to near realtime - Delivered 40% cost savings moving select interactions near and offshore - Collapsed multi-site operations into single Center of Excellence I create alignment between stakeholders, business, and operation teams - Continuously aligned complex and at times contradictory business objectives with consistent delivery of objectives - Cultivated a continuous learning culture focused on personal and professional development creating low or no turnover in key leadership roles and driving talent development - Frequently pivot between strategic business needs and tactical (at times gritty) day to day operational execution needs

Todd Sale

I am obsessed with Customer Experience as a high capacity Operations Leader. I have a proven track r...
United States

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Todd Sale’s Email todd.sale@fleetcor.com

Todd Sale’s Phone Numbers +1 800-833-8640,+1 470-655-****

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Todd Sale’s Location United States

Todd Sale’s Current Industry Corpay

Todd Sale’s Prior Industry Fleetcor | Shop At Home Scripps Networks | Sears | Sears Roebuck

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Work Experience

Corpay

Sr. Vice President, Customer Experience Operations

2018-07-01 00:00:00 - Present

Fleetcor

Vice President, Contact Center Operations

2011-12-01 00:00:00 - 2018-07-01 00:00:00

Shop At Home Scripps Networks

Director, Call Center

2005-07-01 00:00:00 - 2006-09-01 00:00:00

Sears

Customer Care Operations Manager

2003-01-01 00:00:00 - 2005-07-01 00:00:00

Sears Roebuck

Business Operation Manager

1998-05-01 00:00:00 - 2003-06-01 00:00:00

Skills

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Languages

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FAQ About Todd Sale

Todd Sale is located at
United States

Todd Sale is a I am obsessed with Customer Experience as a high capacity Operations Leader. I have a proven track record of delivering great Customer Experiences while balancing effectiveness, cost, and associate needs. I thrive at simplifying complexity and ambiguity in order to ensure stakeholder alignment and high performance. My progressive career has delivered meaningful Customer Experience improvements. I excel at improving effectiveness by leveraging technology, processes and team execution. I frequently context switch between strategic objectives and tactical execution driving both alignment and high performance delivery across diverse teams. I love to dive deep and solve problems through collaboration, digital optimization and metric driven balanced scorecards while continuously learning as business environments and needs evolve. My teams are always a work in progress as we continuously build and improve while driving world class results in a positive work environment focused on people. I have a heart for serving others. My teams deliver great Customer Experiences and Revenue Results - 75% NPS improvement - 300% Google rating improvement - Directly lead companies largest client onboarding and support enabling material revenue growth - Built revenue retention tools, processes and management cadence delivering significant revenue retention My teams create Digital and Resource Optimization - Successfully launched CRM (SalesForce) creating a 360 customer view and enabling revenue retention, reduced risk, and realtime voice of customer analytics - Built and launched Desktop Process Automation (PEGA) reducing errors and complexity while improving both customer and associate experience - Created Virtual Assistant reducing servicing time with path to fully automated servicing - Automated back office processing replacing expensive labor with Robotic Process Automation, reducing cost 30% and reduced cycle times to near realtime - Delivered 40% cost savings moving select interactions near and offshore - Collapsed multi-site operations into single Center of Excellence I create alignment between stakeholders, business, and operation teams - Continuously aligned complex and at times contradictory business objectives with consistent delivery of objectives - Cultivated a continuous learning culture focused on personal and professional development creating low or no turnover in key leadership roles and driving talent development - Frequently pivot between strategic business needs and tactical (at times gritty) day to day operational execution needs