Timothy Couch Email & Phone Number | Dynamic Leader of Call Centers/Outsourcing/BPO with over 20 years experience in Operations, Vendor Relations/Client Services and is passionate about the Customer Experience. Established ability to lead teams in multifaceted and demanding environments with a defined focus on completion of goals and objectives. Successfully led large organizations in change management and performance improvement and maintaining top tier performance in CSAT and NPS while increasing profitability through optimization of efficiencies, including attrition reduction and attendance. Experienced leader with onshore, offshore, virtual and remote/work at home teams across multiple LOB's verticals. Proven capability to translate business needs into performance requirements that support the company’s objectives and to successfully manage all phases of call center operations. I welcome all invitations to connect and my email is timothyscouch@gmail.com.

Timothy Couch

Dynamic Leader of Call Centers/Outsourcing/BPO with over 20 years experience in Operations, Vendor R...
875 Wood Duck Lane, Florence, United States

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Timothy Couch’s Email tcouch@legalzoom.com

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Timothy Couch’s Location 875 Wood Duck Lane, Florence, United States

Timothy Couch’s Current Industry Legalzoom

Timothy Couch’s Prior Industry Startek | Independent Consultant | Sykes Enterprises | Sykes | Kentucky Community And Technical College

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Customer Care Operations Manager

2022-01-01 00:00:00 - Present

Director Of Client Services

2020-08-01 00:00:00 - 2022-01-01 00:00:00

2018-09-01 00:00:00 - 2020-08-01 00:00:00

Executive Director Of Operations

2015-01-01 00:00:00 - 2018-08-01 00:00:00

Director Call Center Operations

2009-01-01 00:00:00 - 2013-01-01 00:00:00

IT Systems Specialist | Adjunct Faculty

1997-01-01 00:00:00 - 2007-01-01 00:00:00

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Timothy Couch is a Dynamic Leader of Call Centers/Outsourcing/BPO with over 20 years experience in Operations, Vendor Relations/Client Services and is passionate about the Customer Experience. Established ability to lead teams in multifaceted and demanding environments with a defined focus on completion of goals and objectives. Successfully led large organizations in change management and performance improvement and maintaining top tier performance in CSAT and NPS while increasing profitability through optimization of efficiencies, including attrition reduction and attendance. Experienced leader with onshore, offshore, virtual and remote/work at home teams across multiple LOB's verticals. Proven capability to translate business needs into performance requirements that support the company’s objectives and to successfully manage all phases of call center operations. I welcome all invitations to connect and my email is timothyscouch@gmail.com.

Timothy Couch has prior
experience in the following industries:
Startek | Independent Consultant | Sykes Enterprises | Sykes | Kentucky Community And Technical College

Timothy Couch has the following professional experience:
Legalzoom | Startek | Independent Consultant | Sykes Enterprises | Sykes | Kentucky Community And Technical College