Tim Szymanski Email & Phone Number | Accomplished solutions and management professional with a focus on orchestrating and streamlining Customer Experience operations to improve profitability, quality, efficiency and brand loyalty. Global experience as a solutions architect for BPO and Managed Services. Significant responsibilities spanning Customer Service Management, Business Development, Account Management, Portfolio Development, and Sales Support. My work has been global in focus, with a specialization in shaping, managing, and improving contact centers. I'm proficient at working across stakeholder groups to optimize services that achieve challenging client and corporate objectives. Rich experience spans Automotive, Health Care, Transportation, Telecommunications, and Public Sector/Government Services industries. I am currently contributing to the growth of Capgemini's Intelligent Customer Operations practice, with a particular emphasis on Customer Interaction Centers. My responsibilities include business development, solutions integration, sales and presales, and portfolio development. I am committed to integrating Capgemini's process automation and robotic solutions into our Customer Experience engagements. Additional Specialties: Outsourcing, Service Delivery Management, Business Development, Leadership, P&L administration, employee development, Solution Integration, COPC Registered Coordinator, proposal management and technical writing.

Tim Szymanski

Accomplished solutions and management professional with a focus on orchestrating and streamlining C...
Macomb Township, Michigan, United States

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Tim Szymanski’s Email tim.szymanski@hp.com

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Tim Szymanski’s Location Macomb Township, Michigan, United States

Tim Szymanski’s Current Industry Capgemini

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GTM Manager - Intelligent Customer Operations

2021-03-01 00:00:00 - Present

Senior Manager - Managed Services Solution Architect

2020-01-01 00:00:00 - 2021-04-01 00:00:00

WW CX Solution Offering Manager

2019-05-01 00:00:00 - 2020-01-01 00:00:00

Solution Integrator - Customer Experience (CX) Development

2013-08-01 00:00:00 - 2017-04-01 00:00:00

Proposal Manager

2010-08-01 00:00:00 - 2012-11-01 00:00:00

Director of Client Services

2010-01-01 00:00:00 - 2010-09-01 00:00:00

CRM Portfolio Consultant

2005-09-01 00:00:00 - 2009-11-01 00:00:00

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Tim Szymanski is a Accomplished solutions and management professional with a focus on orchestrating and streamlining Customer Experience operations to improve profitability, quality, efficiency and brand loyalty. Global experience as a solutions architect for BPO and Managed Services. Significant responsibilities spanning Customer Service Management, Business Development, Account Management, Portfolio Development, and Sales Support. My work has been global in focus, with a specialization in shaping, managing, and improving contact centers. I'm proficient at working across stakeholder groups to optimize services that achieve challenging client and corporate objectives. Rich experience spans Automotive, Health Care, Transportation, Telecommunications, and Public Sector/Government Services industries. I am currently contributing to the growth of Capgemini's Intelligent Customer Operations practice, with a particular emphasis on Customer Interaction Centers. My responsibilities include business development, solutions integration, sales and presales, and portfolio development. I am committed to integrating Capgemini's process automation and robotic solutions into our Customer Experience engagements. Additional Specialties: Outsourcing, Service Delivery Management, Business Development, Leadership, P&L administration, employee development, Solution Integration, COPC Registered Coordinator, proposal management and technical writing.

Tim Szymanski has prior
experience in the following industries:
Ey | Dxc Technology | Hewlett Packard Enterprise | Hewlett Packard Enterprise Services | Center One | Electronic Data Systems

Tim Szymanski has the following professional experience:
Capgemini | Ey | Dxc Technology | Hewlett Packard Enterprise | Hewlett Packard Enterprise Services | Center One | Electronic Data Systems