Tim Samuel Email & Phone Number | Service Delivery/Strategy Management/ Account Management/ Program Manager • Competent and conscientious self starter, who can demonstrate a sense of maturity, sound judgment and adaptable to working within any team situation. • Natural ability to portray and demonstrate complex technical concepts effectively. • Extensive experience and proven ability to listen and interpret information clearly, and act on that information with logic and speed. • Proven experience developing relationships with key stakeholders. • Experience in providing IT recommendations to key business units to enable a higher quality of service. • Holistic comprehension of the role IT provides in support of achieving the goals of IT business units. • Extensive background negotiating desired outcomes between IT and business units. • Extensive experience in Project Management • Extensive experience in Service Delivery Management- Ability to develop and implement new initiatives to improve client satisfaction. • Highly developed skills in participating in governance and senior management boards. • Executive level relationship management and IBM’s single point of contact for Delivery into the client for all contracted services. • Sole accountability for annual operating budget in excess of 20 million. • Functional responsibility for 150+ people and the overall delivery for contracted services including Mainframe, Midrange, Desktop, Service Desk, Storage and Network and applications + support. • Acted as a Service Integrator and drove client / vendor relationships to ensure end-to-end alignment of services. • Responsible for Security, Compliance and Audit Readiness of the contracted services across the clients Australian operations - strategic ICT business transformation • Delivered exceptional Managed Services contracts to high profile customers like Westpac / BHP / ST. Barbara Gold mining/NAB / TELSTRA / Peter MacCallum Cancer Hospital/ CROWN Entertainment • Lead reforms in Client Service Management Strategy.

Tim Samuel

Service Delivery/Strategy Management/ Account Management/ Program Manager • Competent and conscient...
Greater Melbourne Area, Greater Melbourne Area, Australia

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Tim Samuel’s Email tsam4703@bigpond.net.au

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Tim Samuel’s Location Greater Melbourne Area, Greater Melbourne Area, Australia

Tim Samuel’s Current Industry Ibm Consulting

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Work Experience

Ibm Consulting

Service Delivery Manager

2021-09-01 00:00:00 - Present

S And S Investments Pty Ltd And Daylesford Hospitality

Managing Director

2015-10-01 00:00:00 - 2021-09-01 00:00:00

Cirrus Networks

Senior Service Delivery Manager

2018-03-01 00:00:00 - 2021-08-01 00:00:00

Self Employed Contractor

Consulting - in Service Management and Vendor Management

2016-01-01 00:00:00 - 2018-03-01 00:00:00

Empired

Senior Service Delivery Manager

2015-02-01 00:00:00 - 2015-10-01 00:00:00

Ibm Australia Nab Account

Senior Delivery Manager- Senior Banded Manager

2012-10-01 00:00:00 - 2015-01-01 00:00:00

Ibm

Senior Delivery Manager- Delivery Project Executive

2009-10-01 00:00:00 - 2012-10-01 00:00:00

Ibm Global Services

Manager- Project Services South CLuster

2009-02-01 00:00:00 - 2010-10-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Tim Samuel

Tim Samuel is located at
Greater Melbourne Area, Greater Melbourne Area, Australia

Tim Samuel is a Service Delivery/Strategy Management/ Account Management/ Program Manager • Competent and conscientious self starter, who can demonstrate a sense of maturity, sound judgment and adaptable to working within any team situation. • Natural ability to portray and demonstrate complex technical concepts effectively. • Extensive experience and proven ability to listen and interpret information clearly, and act on that information with logic and speed. • Proven experience developing relationships with key stakeholders. • Experience in providing IT recommendations to key business units to enable a higher quality of service. • Holistic comprehension of the role IT provides in support of achieving the goals of IT business units. • Extensive background negotiating desired outcomes between IT and business units. • Extensive experience in Project Management • Extensive experience in Service Delivery Management- Ability to develop and implement new initiatives to improve client satisfaction. • Highly developed skills in participating in governance and senior management boards. • Executive level relationship management and IBM’s single point of contact for Delivery into the client for all contracted services. • Sole accountability for annual operating budget in excess of 20 million. • Functional responsibility for 150+ people and the overall delivery for contracted services including Mainframe, Midrange, Desktop, Service Desk, Storage and Network and applications + support. • Acted as a Service Integrator and drove client / vendor relationships to ensure end-to-end alignment of services. • Responsible for Security, Compliance and Audit Readiness of the contracted services across the clients Australian operations - strategic ICT business transformation • Delivered exceptional Managed Services contracts to high profile customers like Westpac / BHP / ST. Barbara Gold mining/NAB / TELSTRA / Peter MacCallum Cancer Hospital/ CROWN Entertainment • Lead reforms in Client Service Management Strategy.

Tim Samuel currently works in the Ibm Consulting |

No Languages Available

Tim Samuel has prior
experience in the following industries:
S And S Investments Pty Ltd And Daylesford Hospitality | Cirrus Networks | Self Employed Contractor | Empired | Ibm Australia Nab Account | Ibm | Ibm Global Services

Tim Samuel has the following professional experience:
Ibm Consulting | S And S Investments Pty Ltd And Daylesford Hospitality | Cirrus Networks | Self Employed Contractor | Empired | Ibm Australia Nab Account | Ibm | Ibm Global Services